Hi there! I understand you’re having trouble with the Fios TV app not sending a verification code. Let’s work through this together.

First, can you tell me where you are expecting to receive the verification code? Is it via text message on your phone, or through email? Also, have you already tried signing out and back into the app, or reinstalling it? This info will help me pinpoint the cause.

Meanwhile, here’s a step-by-step approach we can try:

1. Check Device and Network Connection: Make sure your Mac is connected to a stable internet network, preferably Wi-Fi, since interruptions can affect code delivery.

2. Verify Contact Info for Code Delivery: On your Verizon or Fios account, check that the phone number or email set to receive verification codes is current and accessible.

3. Clear App Cache or Reinstall the Fios TV App: Sometimes corrupted data blocks verification processes. Since you’re on macOS 10.15.7, uninstalling and reinstalling the Fios TV app may refresh the setup.

4. Check for System or App Updates: Although you’re on macOS Catalina (10.15.7), verify that both the operating system and Fios TV app are fully updated. New versions can resolve authentication issues.

5. Check Notification Settings on Your Mac: Ensure that notifications from the Fios app or related services are enabled so you don’t miss the verification alert.

6. Try Alternative Verification Options: If there is an option in the app to receive a code on a different phone number or email, test that.

If these steps don’t resolve the issue, the problem might be on Verizon’s end, such as a delay or glitch in sending codes. In that case, contacting Verizon support for a temporary password via email may help you log in and bypass the code issue for now1 2.

Could you please let me know if you’ve attempted any of these steps already or if you want me to guide you through any in detail?