Hi there! I see your MyPetzl Light app is crashing—let’s get that sorted out. To help me better understand, could you tell me when exactly the app crashes? Is it right when you open it, or during a specific action like trying to modify settings or profiles?

In the meantime, here are a few steps we can try on your iPhone running iOS 18.5.0:

1. Close and reopen the app: Sometimes fully closing the app and reopening it clears temporary glitches. Swipe up from the bottom (or double-click the home button if your iPhone has one), find MyPetzl Light, and swipe it away to close.

2. Restart your iPhone: A quick restart can refresh the system and often resolves app issues.

3. Check for app updates: Go to the App Store, tap your profile icon, and scroll to see if an update for MyPetzl Light is available. Updates often fix bugs that cause crashes.

4. Reinstall the app: If the problem persists, uninstall the app by pressing and holding its icon, then choose “Remove App”. Then reinstall it from the App Store. Be aware that uninstalling may erase saved app data or settings.

5. Verify iOS compatibility: Since you’re on the latest iOS 18.5.0, ensure the app version supports it. Sometimes newly released iOS versions can temporarily affect app stability before developers release compatible updates.

If you have tried any of these already, please let me know which ones, and if you’ve noticed any error messages when it crashes. That will help me guide you further or escalate to our technical team if needed.

Are you able to share more about when and how the crash happens?