[Shop United Supermarkets] Tells me my email and password is incorrect. I've changed it numerous times but still get the same mmessage

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Tanya parker
7 months ago In Shop United Supermarkets
Tells me my email and password is incorrect. I've changed it numerous times but still get the same mmessage

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Charlotte Green

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7 months ago

Hi there! I see you're having trouble with your United Supermarkets app saying your email and password are incorrect, even after changing your password several times. That sounds like a tricky situation. To help you better, could I ask a couple of quick questions?

1. Are you trying to log in via the mobile app or on a web browser?
2. Have you tried the "Forgot Password" option to reset your password through the official link?
3. Are you sure the email you're entering is the one registered with your United Supermarkets account? Sometimes users may have multiple accounts or emails.

Once I have a bit more info, I can guide you step-by-step to fix this. Meanwhile, here’s a general troubleshooting path we can take:

1. Use the "Forgot Password" feature in the app or on the website to reset your password. This usually sends a password reset link to your registered email.
2. Double-check that you’re entering the correct registered email address.
3. Uninstall and reinstall the app on your Android device to clear any app-related glitches.
4. Make sure your internet connection is stable when attempting to log in.
5. Verify if there's any app update available in the Google Play Store and update if needed.
6. If you've enabled any special security like two-factor authentication on your email, make sure you can access the reset emails.

If these steps don’t resolve the problem, there could be an account-related issue such as being locked out due to multiple failed login attempts or a technical issue on their end.

Additionally, I found the official password reset link here for your convenience: https://theunitedfamily.com/accountupdates/

Would you like me to walk you through each step on your device? Also, if you've tried any of these already, please let me know so I don't repeat steps.

T
Tanya parker
7 months ago

Tried every one of them

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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7 months ago

Thanks for letting me know you've tried all the common troubleshooting steps already. Since none of those worked, there might be a deeper issue with either the app or your account specifically.

I also looked into recent reviews for the Shop United Supermarkets app. Some users mention that the app can frequently crash, log them out unexpectedly, or have login issues. This seems to be a known issue for multiple users, not just you. The app currently has mixed reviews around 3.5 stars on Google Play, with some complaints about login problems and instability1.

Given this context, here’s what I recommend as next steps:

1. Try logging in via a web browser on your Android device instead of the app. Sometimes the app has bugs while the website login is more stable.

2. Clear the app’s cache and data through your Android settings.
- Go to Settings > Apps > Shop United Supermarkets > Storage > Clear Cache and Clear Data.
- Then restart the app and try logging in again.

3. Check if your account has been temporarily locked. Multiple failed login attempts sometimes cause an account lock for security. You might want to contact Shop United Supermarkets customer support directly via [email protected] to verify and unlock your account.

4. If you prefer, you can also give feedback from within the app or in the app stores’ review sections to describe your login problem. This might help push for a fix sooner.

If you'd like, I can guide you through clearing the app data on your Android 10 device now. Would that help? Or do you want me to draft an email to support for you?

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