Hi! I’m sorry to hear that the Photofy app keeps shutting down every time you start creating a picture. I’d like to help you get this sorted out. To start, can you tell me a bit more? For example, does the app crash immediately after opening a photo or after you begin certain editing steps? Also, have you noticed if this happens with all pictures or just some specific ones?

Meanwhile, here are some initial steps that often resolve app crashing issues on iPhones with iOS 18.6.2:

1. Restart the app: Double-click the Home button or swipe up (depending on your iPhone model) and swipe the Photofy app off the screen to close it fully. Then reopen it.

2. Restart your iPhone: This can clear temporary glitches in the system that might be affecting the app.

3. Check for Updates: Open the App Store and make sure Photofy Content Creation is updated to the latest version. Sometimes crashes are fixed in updates.

4. Free up Storage: If your phone is low on storage, apps can behave erratically. Go to Settings > General > iPhone Storage to see if you’re running low, and delete some unneeded content if needed.

5. Reinstall the app: Delete the Photofy app from your iPhone, then reinstall it from the App Store. This clears out any corrupted app data that might cause crashes.

If you’ve already tried these, let me know which ones and what happened, so I can guide you further with more advanced solutions. Does this sound good?

Every time I start to create a picture, your site shuts down and I have to start again. Why?

Thanks for sharing that the app shuts down every time you start creating a picture. From what I see, this is a known issue that sometimes happens if the Photofy app or your iOS version isn’t fully updated, or if there’s corrupted data within the app.

Here’s a step-by-step plan to try that should help resolve this:

1. Update the Photofy app: Go to the App Store and check if there’s an update available. The latest version often includes bug fixes for crashes like this.
2. Update your iOS: Since you’re on iOS 18.6.2, double-check in Settings > General > Software Update that you have the latest iOS version installed. Even minor patches can improve app stability.
3. Reinstall Photofy: Delete the app from your iPhone, then reinstall it fresh from the App Store. This clears any potentially corrupted cache or data that might be causing the crash.
4. Restart your iPhone: After reinstalling, restart your phone for a clean start.
5. Check photo types and size: Occasionally, the app crashes due to unsupported photo formats or very large file sizes. Try creating a picture using a different photo or one with a smaller size to test this.

If after these steps the problem persists, it might be a specific bug with Photofy on your device. In that case, contacting support at [email protected] with your device details and the issue would be the next best step. A recent Facebook post from Photofy recommends uninstalling and reinstalling the app for similar issues1 2.

Did you already try these or anything else? Let me know so I can help further! Are you satisfied with the solution I provided so far?