Hi! I understand you're experiencing a bug with your FreeStyle Libre 3 app on your Android device. Could you please tell me a bit more about the bug? For example, does the app crash, fail to open, have connectivity issues, or display any error messages?

Meanwhile, here are some common known bugs and general fixes related to the FreeStyle Libre 3 app on Android 10 devices:

1. App Won't Open or Shows Bug Message:
- Sometimes after an update, the app may fail to open and show a message about a bug.
- Try temporarily turning off Wi-Fi and rebooting your phone.
- Clear the app cache:
- Go to Settings > Apps > FreeStyle Libre 3 > Storage > Clear Cache.
- If that does not work, uninstall and reinstall the app from the Google Play Store.

2. Sensor Connectivity Issues or Signal Loss Alarms:
- The app not receiving data from the sensor for 20 minutes triggers a signal loss alarm.
- Make sure Bluetooth is enabled on your phone.
- Ensure no battery optimization settings are restricting the app.
- Restart both your phone and the sensor if connection is lost.

3. Errors following Android system updates:
- If the app suddenly has issues after your phone's system update, there might be temporary incompatibility.
- Check for app updates regularly to get fixes.
- If the issue persists, temporarily downgrade or wait for an app patch.

Please let me know if any of these match your experience or if there is a specific message or behavior you see. That can help me guide you step-by-step for a solution!

Also, if you want to review official troubleshooting guides and updates, Abbott’s support page is helpful: https://www.freestyle.abbott/uk-en/support/tutorialsanddownloads/troubleshooting-guide.html 1 and https://www.freestyle.abbott/us-en/freestyle-libre-3-resources.html 2.

How would you describe your issue in more detail?

App does not open

Thanks for letting me know the app isn’t opening. Let’s work through some targeted steps that usually help with the FreeStyle Libre 3 app not launching, especially on an Android 10 device like yours.

Here’s what I recommend:

1. Restart your phone
This refreshes system processes and clears temporary glitches that might be blocking the app from opening.

2. Clear the App Cache
Sometimes cached data gets corrupted. Here’s how:
- Go to Settings > Apps > FreeStyle Libre 3 (or LibreLink)
- Tap Storage
- Tap Clear Cache

3. Clear App Data (if clearing cache didn’t help)
This will reset the app, so you might have to log in again:
- Go to Settings > Apps > FreeStyle Libre 3
- Tap Storage
- Tap Clear Data

4. Check for App Updates
Open Google Play Store and make sure your app is updated to the latest version. Sometimes app crashes happen due to version incompatibilities.

5. Uninstall and Reinstall the App
If steps above don’t work, uninstall the app and then reinstall it fresh from the Play Store.

If you recently updated your Android OS or had a large system update, some users have reported the app stops opening until an app update is provided by Abbott. In that case, the above steps still help, but you might need to wait for an update from Abbott if the issue persists beyond this1 5.

Please try these and let me know how it goes! If it still doesn’t open, we can explore some more advanced options or I can help you contact official support for further assistance.

Are you satisfied with the solution I provided so far?