Hi there! I understand that your Carnival Tycoon app is soft-locking after one spin in both regular spin and auto-spin modes, and you're unable to leave the Spin screen. That sounds pretty inconvenient.

To better assist, could you let me know:

- Have you tried closing and restarting the app to see if this happens consistently?
- Are you playing on Wi-Fi or a mobile network?
- Have you recently updated the app or your device’s Windows system?

In the meantime, here's a step-by-step approach you can try to fix the issue:

1. Force Close the App:
Since you can't leave the Spin screen normally, use Task Manager to forcefully close the app.
- Press Ctrl + Shift + Esc to open Task Manager.
- Find Carnival Tycoon in the list of running apps.
- Right-click and select "End task."

2. Clear Cache/Temporary Files (if applicable):
On Windows, some app data may get cached causing issues. If you are running a Windows app version, try clearing any temporary files related to Carnival Tycoon:
- Press Windows + R, type %localappdata% and press Enter.
- Locate any Carnival Tycoon folders and delete temporary files if possible.

3. Check for Updates:
Ensure both the game and your Windows OS are up to date. Sometimes, bugs that cause soft-locks are fixed in patches.
- Open Microsoft Store or your game platform and check for Carnival Tycoon updates.
- Go to Settings > Update & Security > Windows Update and check for system updates.

4. Disable Auto-Spin Temporarily:
Based on other player reports, auto-spin might cause the game to hang if used too early in the game. Try playing without auto-spin for a while and see if the issue persists.

5. Reinstall the App:
If the problem continues, you might want to uninstall and reinstall Carnival Tycoon to reset any corrupted files.

If none of these steps work, the issue might be related to a known bug in the game. At that point, I can help you escalate so the development team can investigate further.

Could you please let me know which steps you have already tried or if you need guidance walking through any of these? This will help me provide the most effective support for your device and Windows version.

Are you satisfied with this plan so far?