Hi! I see that when you switch screens while playing Carnival Tycoon on your Android device with WebKit, you come back to the game and get a server error. I'd love to help get this sorted for you.

To start, could you let me know if this happens every time you switch screens or just sometimes? Also, is your internet connection stable (Wi-Fi or mobile data)? Sometimes intermittent connectivity can cause server errors.

In the meantime, here are some steps to try:

1. Check your connection: Make sure your internet is active and stable while playing. If you switch to another app that uses a lot of data or changes from Wi-Fi to mobile data, that might disrupt the game’s connection.

2. Clear cache for the app: On Android 10, go to Settings > Apps > Carnival Tycoon > Storage > Clear Cache. This removes temporary data that might interfere with your session.

3. Avoid background apps: When switching away from the game, close heavy apps running in the background that might interfere with network access.

4. Update the game and device: Ensure you have the latest Carnival Tycoon app version installed and that your Android system is up to date. Sometimes issues stem from outdated software.

5. Check app permissions: Make sure the game has the necessary permissions for network access and running in the background.

If you’ve tried these steps or if the problem persists after them, please let me know. I can guide you through deeper troubleshooting, or escalate this to our developers if needed.

Are you able to provide any additional details about the error message itself or when exactly it happens during the gameplay? That would help me tailor the solution better for you.

Looking forward to your reply!

It happens every time, and I'm on fiber wifi

Thank you for confirming that it happens every time and that you are using fiber Wi-Fi. That’s helpful to know because fiber usually offers a strong, stable connection. Since the issue occurs consistently when switching screens, it seems like the game might be losing its connection to the server when it goes into the background.

Here are some more focused steps to try on your Android 10 device with WebKit:

1. Disable battery optimization for the game: Android’s battery saver sometimes restricts apps running in the background, which could disrupt your game’s server connection. To disable it:
- Go to Settings > Apps > Carnival Tycoon > Battery > Battery Optimization.
- Find Carnival Tycoon and choose “Don’t optimize” or “Allow background activity.”

2. Check the Wi-Fi settings for 'Keep Wi-Fi on during sleep':
- Go to Settings > Wi-Fi > Advanced > Keep Wi-Fi on during sleep.
- Make sure it is set to “Always.” This prevents the Wi-Fi from disconnecting when your device sleeps or switches apps.

3. Ensure the game has permission to run in the background:
- In Settings > Apps > Carnival Tycoon, check permissions and advanced settings to allow background data use.

4. Router Settings Check:
- Sometimes routers can drop UDP packets or have issues with port forwarding that games rely on.
- Since you have fiber, try rebooting the router once.
- If possible, switch to a wired connection temporarily or try connecting through a different Wi-Fi network to see if the issue persists.

If these steps don’t fix the issue, it might be worth getting a bit more diagnostic information or considering that the game itself might have trouble handling app switching on Android 10 with WebKit. If that’s the case, I can escalate the issue to our developers for further investigation.

Would you like me to guide you through any of these steps? And do you have access to any other Wi-Fi networks for testing just to rule out network-specific problems?

Looking forward to hearing from you!

Every time I am playing, and need to switch screens, when I go back to the game I get a server error.