[SNOW] "No internet connection" error. I've tried clearing cache and data but that just wiped my favorites.

E
Eric
6 months ago In SNOW
"No internet connection" error. I've tried clearing cache and data but that just wiped my favorites.

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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6 months ago

Hi there! I understand you're seeing a "No internet connection" error in the SNOW app and you mentioned that clearing cache and data wiped your favorites. Let's see how I can help you restore connectivity without losing what you want to keep.

Just to clarify before we proceed:
- Are you connected to Wi-Fi or using mobile data when this error appears?
- Does the internet work fine in other apps or browsers on your device?
- Did the error start just after clearing the cache and data or was it happening earlier too?

Meanwhile, here’s a step-by-step approach tailored for your Android 10 WebKit device:

1. Check Network Connection
Make sure your device is properly connected to the internet via Wi-Fi or mobile data. Try opening a website in your browser to confirm.

2. Restart the Device
Sometimes, a fresh reboot can resolve temporary network glitches that affect apps.

3. Check App Permissions
Go to Settings > Apps > SNOW > Permissions and ensure the app has permission to access the internet/network.

4. Reinstall SNOW
Since clearing data wiped favorites, reinstalling the app will give you a clean slate and often fixes connection issues by refreshing app files.

5. Restore Favorites
If you had favorites synced to an account (like Google or SNOW account), try signing in again to see if they get restored.

6. Check for System Updates
On Android 10, updates sometimes fix app compatibility or network bugs. Go to Settings > System > Update.

7. Reset Network Settings
If the issue persists, go to Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth. This will reset all network settings (you will need to reconnect to Wi-Fi afterward).

If none of these help, it might be helpful to check if SNOW servers are down or if there is a regional outage.

Would you please try these and let me know how it goes? If you want, I can guide you through any of the steps in detail.

Are you satisfied with this plan so far?

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