[MARTA On the Go] Recently, my Marta app changed appearance as I cannot access the buttons at the bottom of the screen

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JAMES DUMAS
7 months ago In MARTA On the Go
Recently, my Marta app changed appearance as I cannot access the buttons at the bottom of the screen

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi there! I understand that you’re having trouble with the recent update of the MARTA On the Go app where the UI looks different and you can’t access the buttons at the bottom of the screen. Let’s see if we can get this sorted out.

First, can you clarify a couple of things for me?
- Are you using the app on a phone, tablet, or through a browser on your Windows 10 device?
- Did this issue start happening right after an update?
- Have you tried any fixes yet, like restarting the app or your device?

Once I have that info, I can guide you through some specific steps.

Meanwhile, here are some basic solutions to try:
1. Close and reopen the app: Sometimes glitches clear up with a quick restart.
2. Restart your device: A reboot can refresh the UI elements.
3. Check for app updates: Ensure you have the latest version; updates sometimes fix UI bugs.
4. Clear the app cache (if possible): This can help if corrupted data is causing display issues.

If you’re on a browser via Windows 10, try clearing your browser cache or try a different browser to see if the display improves.

Also, some users reported the new version changed the layout significantly — the map area looks compressed, and button placement may have shifted2.

Let me know your device and what you have tried so far, and I’ll give you the next best steps!

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