Hi! I understand you're experiencing an issue where calls on the Joi app end after about 30 seconds, and then you get a "not available" message. I’d like to help you get this sorted out. To start, can you tell me if this happens with all calls on the app or only with certain contacts? Also, have you noticed any pattern related to your internet connection (Wi-Fi versus mobile data)?

While you get that info to me, I’ll share a few common troubleshooting steps that often help fix call drop issues like this on Joi:

1. Check your internet connection: Make sure you have a strong and stable Wi-Fi or mobile data connection. Calls dropping after 30 seconds can sometimes be caused by network interruptions.

2. Update the Joi app: Using an outdated version can cause unexpected issues. Go to the App Store, search for Joi, and see if an update is available.

3. Restart your iPhone: Powering your iPhone off and on again can resolve temporary glitches affecting call stability.

4. Reset network settings: Since this is an iOS 18.6 device, you can reset your network by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will clear saved Wi-Fi networks and cellular settings but often fixes call problems.

5. Logout and log back in: Sometimes session issues cause call drops. Try logging out of the Joi app fully and then logging back in.

6. Check coin or credit balance: Although you said calls last 30 seconds, it's good to double-check you and the person you’re calling have sufficient coins or credits in the app.

If you’ve done these or this doesn’t help, the 30-second drop is often linked to network settings related to NAT (Network Address Translation) on the backend affecting VoIP calls like Joi’s. Since that's controlled by the app’s servers, it may be necessary to reach out to Joi’s customer support with details of your issue.

Could you please confirm what steps you’ve already tried? That will help me tailor the next advice for you. Also, let me know if this happens over Wi-Fi, mobile data, or both.

Looking forward to your reply!

I have coins, im a vip user and my internets fine, it's on all calls

Thanks for confirming that you have coins, are a VIP user, and your internet connection is stable, plus this happens on all calls. That helps narrow things down quite a bit.

Since basic checks and your account status seem solid, this 30-second cutoff with “not available” afterward likely points to an issue within the Joi app’s call backend or a conflict on the far end (the person you’re calling). Sometimes VIP users can face specific call routing or server issues that require app-side or server-side fixes.

Here are some advanced steps and options to try next:

1. Check for Do Not Disturb or Call Blocking Settings:
On your iPhone, go to Settings > Focus > Do Not Disturb and ensure it’s off or configured to allow Joi calls. Also, under Settings > Phone > Blocked Contacts, ensure the number you’re calling or relevant contact is not blocked. Sometimes iOS features can cause calls to drop unexpectedly.

2. Ensure Joi Has Full Permissions:
In Settings > Privacy > Microphone and Settings > Privacy > Local Network, confirm Joi has access granted. Call issues may arise if permissions are restricted.

3. Reinstall the Joi App:
Delete the Joi app, then reinstall it fresh from the App Store. This can clear app-specific glitches or corrupted data causing call interruptions.

4. Switch Between Wi-Fi and Mobile Data:
Even if your internet seems fine, try toggling between Wi-Fi and mobile data to see if one connection type works better or avoids the dropout.

5. Contact Joi VIP Support Directly:
Since you’re a VIP user, reaching out to Joi’s customer support specialized for VIP accounts could be your best bet. They can look into any known issues or account-specific problems related to call drops after 30 seconds. According to sources, customer service for VIP-related issues can be reached at 1-800-836-5004 or your in-app support channel1.

Would you like me to assist you in drafting a message or guide you through contacting VIP support?

Let me know how you’d like to proceed or if you want me to explore alternative solutions!