Hello! I understand your lessons aren’t showing up in the Bible Study Fellowship App on your Android device. Let’s see if we can get that fixed together.

To start, may I ask a couple of quick questions?
- Are you signed in to the BSF app with the same account you use for your local BSF class registration or online access?
- Have you checked if the app has the latest lesson updates?
- Are you connected to a stable internet connection?

While you check or answer, here’s a straightforward approach you can try to bring back your lessons:

1. Manually check for lesson updates:
- Open the BSF app.
- Go to Settings > Advanced > Check for Lesson Update.
This forces the app to refresh and download the latest lessons, which sometimes helps if the automatic update hasn’t run yet.

2. Verify your login details:
- Make sure you’re signed into the app with the account connected to your registration. Sometimes lessons won’t appear if you’re logged in with a different account or on the BSF website instead of the app.

3. Look at previous lessons:
- Try navigating to earlier lessons or sections to see if those appear. Occasionally, the current lesson might not load but prior ones do.

4. Restart the app and device:
- Close the app completely and reopen it.
- If that doesn’t help, restart your Android device.

5. Reinstall the app as a last resort:
- If none of these work, uninstall the BSF app, then download and install it again from your app store. This often fixes any corrupted data or glitches.

If after these you still can’t see the lessons, there might be a registration or account setup issue, or a temporary server-side problem. In that case, I can help you escalate the issue to BSF technical support for deeper investigation.

Could you try these steps and let me know what happens, especially regarding any error messages or unusual behavior? That will help me guide you further.

Also, if you have already tried some of these, just let me know which ones so I can suggest the next steps directly.

Are you satisfied with trying this solution so far?

I'm logged into my same email. I have a good Internet connection and I've uninstalled and reinstalled the app. I also went to advanced and clicked on lesson update. No change at all

Thanks for the details—it’s great that you’re logged in with the right email, have a solid internet connection, and have already tried reinstalling the app and manual lesson update. Since those common fixes didn’t resolve the lesson display issue, let’s try a couple of more focused steps:

1. Clear the app cache and data
Sometimes, cached data can cause glitches even after reinstalling. Since you’re on Android:
- Go to your device Settings > Apps > find Bible Study Fellowship App
- Tap Storage & cache
- Select Clear Cache first, then if needed try Clear Storage/Data (Note: Clearing storage may sign you out and reset app settings)
- Then reopen the app, log in again and check if lessons show up.

2. Try accessing the lessons through the BSF website on your device
- Use your browser and visit https://mybsf.org to see if lessons appear there.
- If they show up on the website but not in the app, it confirms an app-specific problem.

3. Try a different browser to test access
- Sometimes the WebKit browser engine on Android 10 might have compatibility quirks.
- Install and try accessing through a common browser like Google Chrome or Firefox on your device.

4. Check for any announcements or known issues from BSF
- Occasionally BSF experiences temporary outages or app issues. You can check their support page: https://support.bsfonline.org/en/support/solutions/articles/60000681282-bsfonline-org-known-issues 1
- Sometimes using a different browser or waiting a bit can resolve ongoing issues.

If these steps still don’t resolve the lesson visibility, this may require the BSF technical team to investigate your account or backend session specifically. You can reach them directly at [email protected] with a detailed description of what you’ve tried and your account details.

Could you please try clearing the app cache and data first, then let me know if that changes anything? I’m here to keep helping until we nail this down!

Are you satisfied with the solution so far?

Nothing changed

Thanks for letting me know that clearing the cache and data didn’t help. Since you’ve tried all the typical fixes and reinstalling hasn’t resolved the issue with lessons not showing up or updates reflecting in the BSF app, it’s possible there might be a temporary service issue or account-specific problem on BSF’s backend.

I checked recent reports and official BSF support pages, and there have been some mentions of users experiencing delays or issues with lesson updates not appearing as expected. BSF is actively working on resolving these issues, and sometimes a fix requires their intervention on the server side or updates from their development team1.

Here’s what I recommend as the next steps:
1. Send a detailed message to BSF support at [email protected] describing your problem, including:
- Your device and OS (Android 10, WebKit browser engine)
- That you’re logged in with the correct email
- The troubleshooting steps you’ve already taken (reinstall, clear cache/data, manual update)
- If you tried accessing lessons via browser on the device and the result

2. Meanwhile, continue checking the BSF website at https://mybsf.org to see if lessons appear there. Sometimes website access is unaffected even if the app experiences delays.

3. Keep an eye on the BSF known issues page for any update announcements: https://support.bsfonline.org/en/support/solutions/articles/60000681282-bsfonline-org-known-issues

I know this isn’t the instant fix you wanted, but contacting support directly is the best way to get your account or app state reviewed in depth.

Please let me know if you'd like me to draft an email for you to send, or if you prefer assistance in any other way. Are you okay with this plan?