Hi there, I understand you're having trouble accessing your money through the Fintwist app or website. Let's get this sorted out for you. To help me better assist you, could you tell me if you're seeing any specific error messages? Also, have you tried accessing the website or app on your Mac with OS X 10.15.7, or are you encountering these issues across devices?

Meanwhile, a common cause for access issues with the Fintwist app or website involves connectivity problems or app updates. Here's a quick set of steps you can try:

1. Check Your Internet Connection: Ensure your Mac is connected to a stable internet network.
2. Clear Browser Cache: Sometimes, a cached page might cause loading issues. On Safari, you can go to Preferences > Privacy > Manage Website Data > Remove All.
3. Try a Different Browser: If you're using Safari, try accessing the site on Chrome or Firefox to see if the issue persists.
4. App Update: If you're using the Fintwist app, open the App Store and check if there's an update available. Updates often fix connectivity or login issues.
5. Restart Your Device: Sometimes a simple restart can resolve temporary glitches.

If you’ve already tried these or the problem continues, it might be related to a temporary service outage or maintenance on Fintwist’s side reported in October 2023. I can check if there are any known outages or updates from Fintwist.

Could you please let me know what steps you've already taken, and if you’ve noticed any pattern to the issue (like a specific time it happens or only on certain devices)? That will help me provide a more tailored solution.

App down/website down no access to my money

Thanks for your quick reply. Since you've mentioned the app and website are down and you can’t access your money, it sounds like the issue might be more widespread. Based on recent info, here are a few things to consider:

1. Confirm Service Status: Sometimes, Fintwist experiences outages or technical maintenance that can temporarily prevent account access. While there's no live public status page, reports from users suggest occasional site or app disruptions. Since you are on macOS 10.15.7, trying via another device or network could help confirm this.

2. Clear Your Browser Cache or Use Incognito Mode: On your Mac, in Safari, go to Preferences > Privacy > Manage Website Data > Remove All. Alternatively, open a private browsing window (File > New Private Window) and try logging in again.

3. Check Login Details: Make sure your login credentials are correct. If you’re seeing errors specific to login codes or security questions, it could relate to expired or incorrect info.

4. Contact Fintwist Support: Since your access is impacted and might involve account-specific or server issues, the best direct help is Fintwist Customer Support at 1-888-265-8228 (available 24/7). They can check your account specifically and inform you about any ongoing outages or fixes3 5.

5. Document Any Error Messages or Issues: If the problem continues, take note of any error messages or unusual behavior to share with support. This will speed up their diagnosis.

If you'd like, I can guide you through clearing cache or checking login details step-by-step. Otherwise, reaching out to Fintwist support directly will be the best route if the problem is on their end or requires account-specific assistance.

Are you currently seeing any error message on your Mac’s browser or app? That info will help me pinpoint the cause more precisely.