Hi! I understand you’re seeing a discrepancy in the birthday date between the Fintwist website and the app on your Galaxy phone. I’d like to help you sort this out. To get a clearer picture, could you tell me if the date of birth is showing differently just in the display, or is it causing issues like preventing you from accessing your account or activating your card?

Meanwhile, a few common reasons for such discrepancies could be:

1. Time Zone or Date Format Differences: Sometimes the app and website might use different formats (MM/DD/YYYY vs DD/MM/YYYY), especially if the settings aren’t consistent.
2. App Cache or Data Issue: The app may be showing old or incorrect data if its cache needs clearing.
3. Account Sync Problems: Your profile data might not be properly synced between the app and website.
4. Software Version Mismatch: If your app isn’t updated, it could behave oddly.

Here’s what I suggest step-by-step on your Galaxy phone with Android 11:

1. Check Date Format Settings: Make sure your phone’s language and date/time settings are set correctly. Go to Settings > System > Date & time, and enable Automatic date & time.
2. Update the Fintwist App: Open Google Play Store, search Fintwist app, and check if there's an update available. Install if yes.
3. Clear App Cache and Data:
- Go to Settings > Apps > Fintwist app.
- Tap Storage > Clear Cache.
- If that doesn’t help, go back and also tap Clear Data (note this may log you out).
4. Log Back Into the App and compare the date displayed to the website.
5. Check on Another Device or Browser: Log into your Fintwist account from another device or a desktop browser to see if the date appears correctly there.

If after these steps the birthday still shows inconsistently, it might be a data sync issue on Fintwist’s backend. We could attempt contacting their support directly at [email protected] for account data verification.

Does your birthday mismatch cause any functional issues like login errors or transaction problems, or is it just a visual discrepancy? Let me know, and we can take it from there!

My birthday is 7th shows 8th on site. If i fix it on site. Now app says 6th.so site always a day later. And text almost unreadable. Can still lock and unlock card though.

Thanks for the extra details! It sounds like the birthday you enter gets shifted by one day between the Fintwist website and app—site shows a day later, app a day earlier. That’s a tricky sync problem.

Based on what you shared and what I’ve found, this kind of issue is often related to how the system handles time zones or date values behind the scenes, especially since your device’s time zone might differ from the system’s server settings. Unfortunately, it seems this isn’t something you can fix by just editing the birthday yourself, as the app and site pull the data from the backend, and modifying in one place causes a mismatch in the other.

Here’s what I recommend to try next:

1. Check your device time zone: On your Galaxy with Android 11, go to Settings > System > Date & Time, and make sure “Automatic time zone” is enabled, so it syncs correctly.
2. Try logging out and back into both site and app to force a full sync.
3. Clear app cache again if you haven’t recently: Settings > Apps > Fintwist app > Storage > Clear Cache.
4. Most importantly, since this looks like a server-side or database sync issue, contact Fintwist support directly at [email protected] to explain the date discrepancy issue. Mention how changing the birthday on the site shifts it one way, and the app shifts it another way. They can check if your employer’s data entry or their backend system is causing the mismatch and push a fix in their records or software.

Regarding the text display being hard to read—could you tell me where exactly the text is unreadable? Is it in the app interface, or on the website? If in the app, it might help to update the app or check display settings on your Galaxy like font size or contrast. Sometimes, display issues occur when apps aren’t fully compatible with certain device themes or fonts.

Are you comfortable reaching out to support with this info? Or would you like me to help you draft the message for them? Let me know! Also, does any other functionality look affected, or is it just this birthday mismatch and text readability concern?

You can find more details on Fintwist’s support pages here: Fintwist Portal Page 3 and Error Resolution 5.

Note when i changed day on site. It made me unable to login. Tried incorrect birthday. The helped me regain access. App birthday takes priority apparently.

Thanks for sharing that—it’s very useful to know that changing your birthday on the site actually locked you out, and entering an incorrect birthday helped you regain access. It does seem like the Fintwist app’s birthday field acts as the source of truth for login validation, which explains the mismatch behavior.

This kind of issue with login related to birthday discrepancies is a known situation for Fintwist users. Usually, Fintwist systems require the birthday on the app and website to match exactly to verify your identity during login. If they are off by a day due to syncing or timezone oddities, the authentication process fails.

Here’s what I suggest:

1. Use the Birthday That Works in the App for Login: Since the app birthday value takes priority, consistently use the birthday value as shown in the app when logging in on either platform.
2. Avoid Changing the Birthday on the Website Directly: Because changes on the site affect login, it’s better to avoid changing that independently, or only do it after consulting support.
3. Contact Fintwist Customer Support: Given the sync mismatch and login risk, contacting support is important. You can call the Fintwist customer service line at 888-265-8228 (available 24/7) or email [email protected]. Explain this birthday mismatch causing login failures and request they check or correct your account record server side.
4. Clear Cache and Confirm Your App is Updated: Just to keep your app working smoothly, clear cache (Settings > Apps > Fintwist > Storage > Clear Cache) and update from Google Play Store if available.
5. Use a Single Device for Changes and Logins Temporarily: Try to stick to either the app or website on one device to minimize conflicting birthday changes.

For your reference about login issues and solutions, here is an informative link about common Fintwist login errors you might find helpful: The 6 Most Common Fintwist Errors & How to Avoid Them 1.

You mentioned the text is hard to read—is that still happening? If so, I can guide you to adjust font or display settings on your Galaxy phone to improve readability.

Does this plan sound good? Would you like help reaching out to Fintwist support or trying other steps?

As far as display goes. The fintwist app is the only application that has this problem.

Thanks for letting me know that the display issue happens only with the Fintwist app on your Galaxy phone. Since other apps display fine, the problem is likely related to the way the Fintwist app is rendering text on your specific device or Android 11 OS.

Here are some targeted steps to improve readability in the Fintwist app:

1. Update the Fintwist App: Make sure you have the most recent version from the Google Play Store. Developers often fix display bugs in updates.
2. Adjust Font Size and Display Settings: On your Galaxy, go to Settings > Display > Font size and style. Sometimes lowering the font size or switching to a standard font helps.
3. Enable/Disable Dark Mode: If your phone is using dark mode (Settings > Display > Dark Mode), try toggling it off or on to see if the app text becomes clearer.
4. Clear App Cache: Sometimes cached data interferes with how an app displays content. Go to Settings > Apps > Fintwist > Storage > Clear Cache.
5. Reinstall the App: Uninstall the Fintwist app, then reinstall it fresh from Google Play. This can fix corrupted files affecting display.

If none of these help, this issue may be specific to your device model’s compatibility with the app. In that case, I recommend contacting Fintwist support directly at 888-265-8228 or via email at [email protected] to report the display problem. They might have device-specific fixes or be working on app updates addressing this.

Would you like me to help draft a message to support about this display issue? Or do you want to try these adjustment steps first?

Also, are you able to read the text better after toggling dark mode or adjusting font size? Let me know how it goes!

Nah fintwist just needs to update their app. You would think it would function better. Because it's a banking app. These problems are weird for something so important. Also the app doesn't show failed transactions. I think that's important. Especially if a purchase wasn't yours.

I completely understand your concerns. A banking app really should be reliable and clear, especially when it comes to important things like transaction history and failed transactions. It's definitely odd—and concerning—that the Fintwist app doesn’t display failed transactions, as those are essential for spotting unauthorized purchases or understanding declined payments.

Fintwist does offer support options if you encounter transaction errors or have questions about electronic transfers—you can reach their prepaid customer support team at 888-265-8228 or via their contact page to report any suspicious activity or request transaction details you can't see in the app2 4.

As for the app itself, many users have reported similar frustrations with updates and stability. If you haven’t already, updating the app to the latest version from Google Play is a must since updates sometimes address bugs around transaction visibility and performance7. Clearing the app cache or reinstalling can also help if you notice display or sync problems.

For real-time visibility of your transactions—including any failed ones—it’s often best to check the Fintwist website or contact their support team directly until the app is enhanced to handle these reports better. Given the nature of such issues, I also encourage you to share this feedback with Fintwist—they need to know these features are crucial for customer security and satisfaction.

If you'd like, I can assist you with drafting a message to Fintwist support highlighting these points about the app update issues and the missing failed transaction display, to help push for improvements.

How does that sound? Would you like help reaching out to support, or want to try any other troubleshooting steps first?

The fintwistsolutions website does show all transactions just saying.

Thanks for clarifying that the Fintwist website does show all transactions, including failed ones—that’s good to know! It sounds like the app’s transaction visibility is more limited, which understandably impacts how well you can monitor your spending and catch any issues in real time.

From what I’ve found, other users have reported similar frustrations with the Fintwist app not fully displaying all transaction details, including declined or failed transactions. The website is definitely better in that regard for full transaction history and details1 3.

Since real-time visibility is critical, especially for preventing fraud or spotting unauthorized purchases, I recommend these steps:

1. For now, rely on the Fintwist website for complete transaction visibility whenever you need detailed info or suspect an issue.

2. Keep the app updated and clear cache occasionally to help it sync properly but understand its transaction display may remain limited until they release enhancements.

3. Provide feedback to Fintwist support about the need for failed/declined transactions to be shown in the app. Their team can log this as a feature request to prioritize in future updates. You can contact them at 888-265-8228 or [email protected]2 7.

4. If you ever notice transactions that don’t belong to you or suspect fraud, immediately report to Fintwist customer service and monitor your account through the website for the fullest picture.

Would you like help drafting a feedback message to Fintwist about this app limitation? Or is there anything else you want to troubleshoot or check about your Fintwist app or website experience?