Hi there! I’m Charlotte, here to help you with your HeartBit app subscription issue.

I understand you're having trouble canceling your HeartBit subscription, and it seems like the cancellation email isn't working for you. To make sure I guide you correctly, could you please confirm a couple of things for me?

1. Are you trying to cancel your subscription through the app itself, or are you sending an email to cancel?
2. Are you receiving any error messages when you try to cancel or send the cancellation email?
3. Is the subscription through HeartBit directly or via a third-party platform (like the Microsoft Store, Apple, Google Play)?

This info will help me provide you with the right steps. In the meantime, I can suggest checking the app settings to see if there’s a subscription or account settings section where cancellation might be possible directly.

Looking forward to your answers!

Already cancelled subscription but you keep charging my credit card

Thanks for sharing that you already canceled the subscription but are still being charged. I definitely want to help get this sorted out for you.

First, just to clarify:
- Did you cancel the subscription directly through the HeartBit app, or through a third-party platform like the Apple App Store or Microsoft Store?
- Do you have any cancellation confirmation emails or receipts that show your subscription was successfully canceled?

Here's what I recommend doing next:

1. Check your platform subscription status:
If you subscribed via Apple, Google, or Microsoft stores, cancellations must be done through their subscription management—not just within the app. For example, on Windows 10 you would:
- Open the Microsoft Store app
- Click your profile icon → Subscriptions
- Locate HeartBit and verify it’s canceled
If it’s still active there, you may continue being charged.

2. Review payment method and charges:
Check your credit card details to see if the charges match HeartBit's profile. Sometimes, charges can come from “Heart-Bit” or similar names on statements. If charges continue after confirmation of cancellation on your platform, it might be a billing system issue.

3. Request a refund and escalation:
Go to HeartBit’s official refund page HeartBit Refund and submit a refund request for unauthorized charges. Include proof of cancellation and bank statements showing the charges.

4. Contact support directly:
If the issue persists, HeartBit customer support should be told specifically about your cancellation confirmation and continuing charges. They can escalate your case internally.

5. If all else fails, contact your bank:
You may want to notify your bank or credit card company of unauthorized charges and request a stop or dispute for ongoing payments.

Many users have reported similar problems and escalated through these steps with success1 3 4.

Could you let me know if you subscribed directly through the HeartBit app or a store? Also, do you still see an active subscription on your Microsoft Store subscriptions page? Based on that, I can tailor the next steps for you.

Are you satisfied with the solution I provided so far?

Steps to dispute charges with credit card for HeartBit

Thanks for asking about disputing credit card charges for HeartBit. Here's a clear step-by-step guide customized for your case:

1. Gather your documentation:
- Collect your bank or credit card statements showing the unwanted HeartBit charges.
- Have proof of your subscription cancellation (such as confirmation emails or screenshots).
- Save any communication you've had with HeartBit support about the cancellation and charges.

2. Contact HeartBit support first:
- Before disputing with the bank, try resolving with HeartBit directly. You can submit a refund request or explain the problem on their official help page or customer support email.

3. Review charges carefully on your statement:
- Sometimes HeartBit charges may appear as “Heart-Bit,” “heartbit.co,” or similar. Verify these match the charges you want to dispute.

4. Contact your credit card issuer:
- Call the number on the back of your card or log in to their online portal.
- Explain the situation and that you’ve tried canceling but were still charged.
- Ask how to formally dispute the charges; many issuers allow a dispute online, by phone, or in writing.

5. File a formal dispute:
- Write a clear description of the issue including dates, amounts, and your attempts to cancel.
- Submit copies of your proof (statements, cancellation confirmation).
- Send this within 60 days of the first incorrect charge to ensure protection under billing error rules.

6. Follow up:
- Your card issuer typically investigates within 30-90 days and may issue a temporary credit while they do so.
- Monitor your account and keep records of all communications.

If you want, I can help draft a dispute letter or guide you through contacting your issuer's portal. Just let me know!

Are you satisfied with this guidance, or shall I assist further with next steps?

You can also check general dispute procedures here: FTC: Using Credit Cards and Disputing Charges 6 9.

My apple subscriptions say it has been cancelled since ovt 8 and now you have charged me for november Just cancel and do not take any more out of my credit card or i will file for a refund I do not want this app

I'm really sorry you're still being charged for November despite seeing that your Apple subscription was canceled on October 8. Let's try to get this resolved quickly.

Since your subscription cancellation is confirmed on Apple’s end, the issue seems to be either a delay in cancellation processing or a billing system error on HeartBit’s side.

Here's what you can do immediately:

1. Request a refund from Apple:
Apple handles all billing for subscriptions through their App Store. You can request a refund directly from Apple for the November charge by going to this page: Report a Problem - Apple. Log in with your Apple ID, find the charge for HeartBit in November, and request a refund.

2. Contact HeartBit Customer Support:
Send them an urgent message explaining your subscription was canceled through Apple on Oct 8, but you were still charged for November. Ask them to immediately stop all future charges and confirm cancellation on their side. Provide them your Apple cancellation confirmation if you have it.
Their support contact should be on the HeartBit app or website.

3. Double-check your Apple subscriptions again:
Just to be sure, on your iPhone or in Apple ID settings on Windows, follow these steps:
- Go to Settings > [your name] > Subscriptions
- Confirm HeartBit is showing as “Canceled” with a renewal date in the past or no next billing date

4. If charges continue, contact your credit card company:
Let them know you canceled the subscription and have tried to get a refund from both Apple and HeartBit. You can dispute the charge and ask for a stop on future payments.

Many users have reported similar problems and resolved them this way1 2 4.

Would you like me to help draft a message to HeartBit support or guide you through the refund request on Apple’s website?

Are you satisfied with the solution I provided?