[Quran 13 Line] Blank page, have cleared cache and data, I then re-install same issue occurs again

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1 year ago In Quran 13 Line
Blank page, have cleared cache and data, I then re-install same issue occurs again

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Charlotte Green

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1 year ago

Hello! I understand that you're experiencing a blank page issue with the Quran 13 Line app even after clearing the cache, data, and reinstalling it. Let’s dive deeper into the problem together.

Here are a few steps we can try to resolve this:

1. Check Your Internet Connection: Sometimes, a weak or intermittent connection can prevent apps from loading properly. Could you please confirm if your internet connection is stable?

2. Restart Your Device: Restarting your device can often resolve temporary glitches. If you haven't done this yet, please try turning it off and then back on.

3. Update the App and OS: Ensure both the Quran 13 Line app and your Linux operating system are up-to-date. Go to the app store and see if there's an update available for the Quran 13 Line app.

4. Verify Permissions: Check if the app has all the necessary permissions enabled. Go to your device's settings, find the app, and make sure it has access to the required permissions.

5. Clear Cache from Linux Terminal: If the usual cache clearing hasn’t worked, you can use the terminal. Open a terminal window and input the following command to clear the cache:
bash<br> rm -rf ~/.cache/*<br>
This will remove cached files that might be affecting the app.

6. Try Using a Different Browser or Environment: If the app has a web version, try accessing it through a different browser. This can help identify if the problem is with the app itself or your current setup.

7. Contact Support: If the issue persists, we can reach out to the Quran 13 Line support team at [email protected] for further assistance.

Can you please try these suggestions, and let me know if any of them help resolve the issue?

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