Hi there! I’m Charlotte. I’d love to help you get your Songsterr app working properly again. To clarify, you mentioned it won’t load anything and nothing is clickable. Could you tell me if this happens right after you open the app or does it stop working after some time? Also, are you using the Songsterr app on your Windows device, or are you accessing it through a web browser? Any additional info will help me give you the best troubleshooting steps!

on a windows device through a browser. Weirdly it works on my phone just fine. But neither of my 2 laptops

Thanks for explaining that! So the issue is specific to your Windows laptops using a browser while your phone works fine. That's a great detail to have. Let's try a few things step-by-step to get Songsterr running smoothly on your laptops:

1. Clear Browser Cache and Cookies
Sometimes old cache or cookies can cause loading problems. Since you're on Windows with WebKit-based browsers, go to your browser settings and clear browsing data—especially cached images/files and cookies.

2. Update Your Browser
Make sure your browser is updated to the latest version. WebKit browsers like Safari are not common on Windows, so you might be using Apple’s Safari Windows version or another browser engine. Verify the version and update or try another browser like Chrome or Edge if possible.

3. Disable Browser Extensions
Sometimes extensions interfere with website functionality. Try disabling all extensions and reload Songsterr.

4. Check for Network or Firewall Restrictions
On your laptops, ensure that firewall, antivirus, or network settings are not blocking Songsterr’s site or scripts. You can briefly disable antivirus/firewall and test if the site loads.

5. Try Incognito/Private Mode
Open your browser in private/incognito mode to see if the site works there. This mode disables extensions and uses fresh cache.

6. Check Internet Connection
Though your phone works, confirm your laptops have stable internet. Sometimes network profiles differ between devices.

If after these basic checks it still doesn’t work, let me know if you see any error messages or if the site partially loads but no buttons respond. That will help narrow down deeper issues or potential server-side problems.

Also, just to share, some users have reported similar issues on Windows PCs that resolved after clearing cache and updating browser settings1.

Would you like me to guide you through any of these steps in detail?