Hi there! I’m Emily from Crazy Factory support. I understand you're not receiving the correct number of coins, right? Let me help figure this out with you.

Could you tell me a bit more? For example:
- Which device are you using (I see iPhone, iOS 18.5, is that correct)?
- What were you doing when this happened? (e.g., buying coins, winning them in a game, completing a task)
- Have you noticed if this happens all the time or just occasionally?

With those details, I can guide you through some steps to resolve it. Looking forward to your reply!

I was earning more money it’s says it’s gonna give me a lot more coins then it gives me

Thanks for the extra details! It sounds like when you're earning coins, the app is showing you a higher amount you're supposed to get, but the actual coins added to your account are less, is that correct?

This kind of discrepancy can sometimes happen due to a bug or a syncing issue. To help you better, could you tell me:

1. Which part of the app or activity is showing the larger coin amount (for example, a daily reward, a chest opening, or an in-game purchase)?
2. Have you tried closing the app completely and reopening it to see if the coin count refreshes correctly?
3. Are you connected to a stable internet connection when this happens?

Meanwhile, one common fix is to log out of your account and log back in. This often forces the app to refresh your current coin balance correctly. Here's how you can do that on your iPhone:

1. Open the Crazy Factory app.
2. Go to the settings or profile section.
3. Find the log-out option and confirm.
4. Close the app fully by swiping up from the bottom and removing it from recent apps.
5. Reopen the app and log back into your account.

If that doesn’t update your coins correctly, please let me know. There have been reports from other users about daily reward coins not adding correctly, so if this is happening with daily rewards, I can escalate this to our technical team1.

Does this help so far? Let me know how it goes or if you noticed anything specific about when the issue occurs!

I don’t see an actual log out option there

Thanks for letting me know you don’t see a log-out option in the app. That helps me understand the situation better.

It seems the Crazy Factory app for iOS might not have a straightforward “log out” button like many other apps do. Sometimes, apps use different ways to manage accounts or rely on the device settings. Here’s what I recommend you try next on your iPhone running iOS 18.5:

1. Force close and restart the app:
- Swipe up from the bottom of the screen and pause to see opened apps.
- Swipe the Crazy Factory app off the top of your screen to close it completely.
- Then reopen it and check if the coins updated correctly.

2. Check for account controls inside the app:
- Sometimes the account management or log out is under a profile picture or a gear icon (Settings).
- Look carefully for any menu or profile section to see if a “Switch Account” or “Sign Out” is nested there.

3. Try deleting and reinstalling the app:
- This will force the app to remove cached data (including login sessions).
- Press and hold the Crazy Factory app icon > tap “Remove App” > “Delete App.”
- Then, go to the App Store and reinstall it.
- After reinstall, log in again and see if your coin count is correct.

If you don’t want to risk losing any saved data, please confirm with me if you’re logged in with an email or social login so we can be extra safe before deleting the app.

If none of these work, the best next step would be to email Crazy Factory support directly at [email protected] with your account details and the coin issue. They can investigate account-specific or server-side problems.

Would you like me to guide you through any of these steps? Or is there any other detail about the coins or account you can share?