Hi there! I’d love to help you get back into your MealManage account and see your student’s details again. You mentioned your student just turned 18 — that’s an important detail.

To clarify, when did you last successfully log in and see your student’s information? And what exactly happens when you try to log in now? Do you get an error message, or does your student just not appear in the account anymore?

This will help me understand if the age change could be related to account access or if we need to troubleshoot the login process itself. Could you please share that?

Error message. Unable to login. Also says there is no student under my account.

Thanks for the additional details. It sounds like you’re getting an error on login and the system says no student is linked to your account now, which might indeed be connected to your student turning 18. Sometimes, MealManage accounts are set up to link students under a parent's account only while they are minors, and once they turn 18, their account access or student linking might change.

Let's try these steps together:

1. Confirm the Login Email: Make sure you are logging in with the exact email address that was originally registered with the school and MealManage. Accounts are tied to these emails, so using a different one might cause missing student data.

2. Student Account Transition: Since your student just turned 18, they might need to have their account transferred from a parent/guardian account to their own independent account. You (or your student) might need to register independently or contact the school’s MealManage administrator to update their status.

3. Check MealManage FAQ: The MealManage FAQ mentions using the registration email and school-provided email to log into the parent dashboard; if the student’s status changed, they might now require separate login credentials1.

4. Contact School or Support: If these don’t resolve the issue, contacting your school’s MealManage administrator or support at [email protected] is a good next step because they can check account linking and any age-related transitions specific to your school.

Can I help you run through checking your login email and possibly guide you on how to reach your school’s MealManage contact?