Hi! I understand you're having trouble with the Electrify America app where you can't charge, add payment, and now can't log back in. Let’s work together to get this sorted out.

To start, can you tell me if you’ve been able to use the app before without issues? Also, any error messages you’re seeing when trying to log in or add payment would be very helpful to know.

In the meantime, here are some steps you can try that often help with these types of problems, especially on Android 10:

1. Check internet connection: Ensure your Android device has a stable internet connection (Wi-Fi or mobile data).
2. Restart the app: Fully close the Electrify America app, then reopen it.
3. Clear app cache and data:
- Go to your device’s Settings > Apps > Electrify America.
- Tap Storage.
- Select Clear Cache first, try the app again.
- If issues persist, then Clear Data (this will reset app login and settings).
4. Update the app through Google Play Store, in case there is a pending update that fixes bugs.
5. Restart your phone to refresh system resources.
6. Try the ‘Forgot Password’ option on the login screen if you can’t sign in. Sometimes login issues are related to account verification.
7. Remove and re-add payment method: If you get logged in, try deleting your payment info and adding it again.

There have been reports that Electrify America experienced payment system updates causing temporary trouble adding payment or charging1.

If none of these steps helps, the issue may be on EA’s backend, and it'd be best to reach out directly to Electrify America support at [email protected] to report the issue with details of your device and what you’ve tried.

Let me know how it goes after trying these steps or if you’ve encountered any specific errors or messages!