Hi there! I understand you're experiencing slowness and crashes with the PhotoSync app on your Android device since the June 1 update. Let's work together to get this sorted.

Before considering a rollback, which usually isn't possible directly, can you tell me a bit more about the issue?

- Does the app crash immediately on opening, or does it become slow first and then crash?
- Are you seeing any particular error messages?
- Have you tried any troubleshooting steps so far, like restarting your device or clearing the app cache?

In the meantime, here are a few steps you can try that often help with post-update issues:

1. Clear PhotoSync app cache and data:
- On your Android device, go to Settings > Apps > PhotoSync > Storage.
- Tap Clear Cache first and test the app. If that doesn't help, try Clear Data (note: clearing data may reset app settings).

2. Restart your device:
- Sometimes, a fresh reboot can resolve lingering issues after updates.

3. Check for another update:
- Developers often release quick fixes if widespread crashes are reported.

4. Check your device storage:
- Low storage can cause apps to slow or crash. Ensure you have enough free space.

5. Reinstall the app:
- Uninstall PhotoSync and reinstall it from the Google Play Store to rule out corrupted files.

If after these steps the app is still slow or crashing, it might be related to a bug in the update. I would then recommend reporting the issue directly to our developers at [email protected] with your device model and Android version so they can prioritize a fix.

Please let me know how these steps go, or if you've tried some already. We'll get you back to smooth photo syncing soon! Are you satisfied with this initial help?

I have tried steps 1,2,4,5 and all do not work. There are currently no more updates. IOS seems unaffected.

Thanks for letting me know you've already tried clearing the cache and data, restarting, checking storage, and reinstalling the app, and that no newer update is available. Also helpful to hear that iOS users aren’t facing this issue, so it seems specific to Android.

Since those common fixes didn’t work, here’s what I suggest next:

1. Enable app logging on Android:
While the support documentation for logging is more iOS-focused, enabling logging might help capture why the app crashes or slows down on your device. Check if PhotoSync on Android offers a similar logging or debug mode in settings under something like “Service & Support” or “Advanced.” If it does, enable it, reproduce the crash or slowness, then share those logs with our support team at [email protected].

2. Check your Android version and device model:
Sometimes specific Android versions or device models encounter compatibility issues after updates. Could you share your Android version and device model with me? I can escalate this info to our engineers quicker.

3. Try running PhotoSync without other apps running:
Occasionally, conflicts from other background apps or antivirus/security apps can cause slowdowns or crashes. Try closing other apps completely or rebooting into Safe Mode temporarily and testing PhotoSync there to rule out interference.

4. Collect crash reports:
If your Android device generates crash reports (found usually in Settings > Privacy or Developer options), those can be very useful for diagnostics.

5. Report details to our dev team:
Because no update is available yet and your usual fixes don’t work, I recommend emailing all the above info—logs, crash reports, device details—to [email protected] so the developers can investigate further and create a hotfix if necessary.

Since iOS devices are working fine, this seems like a targeted Android bug. While waiting for a patch, temporarily rolling back to an older app version might be possible, but it requires downloading an APK from a trusted source, which carries risks.

Would you like help with checking logs or gathering crash reports? Also, could you share your exact device model and Android version? That’ll help me assist you better.

Are you satisfied with this deeper troubleshooting direction?

Are there any common bugs in the latest PhotoSync app version?

Hi again! Regarding common bugs in the latest PhotoSync versions, here’s what I found that might be relevant:

- There was a fix for a crash on startup that affected some devices due to corrupted settings files. This was addressed to prevent instant crashes on launch1.
- On iOS, a bug with folder selection for Autotransfer was fixed in a recent update2.
- Various general bug fixes have been done across platforms, but specific widespread crashing issues on Android like you described haven’t been officially noted yet.
- Some reports on forums mention transfer errors or syncing interruptions, mostly on iOS, but nothing matching your exact Android slowness/crash problem4.

Given that Android issues weren’t prominently mentioned, your case might be isolated or device-specific, possibly triggered by the recent update’s changes on your particular hardware or Android version.

If you want, I can help you draft a detailed report with your device details and crash logs to send to [email protected], which would help the developers quickly identify and fix this issue.

Would you like to proceed with that? Are you satisfied with this update on known bugs?

User reviews for latest PhotoSync version

Thanks for asking about user reviews for the latest PhotoSync version. Here’s a quick summary based on recent user feedback from the app stores:

- On the Apple App Store for iOS, PhotoSync has a very strong rating of 4.8 out of 5 from over 13,800 reviews. Users praise its reliability and ease of use, with recent updates focusing on bug fixes. The latest version is noted as the last to support iOS 12, reflecting ongoing maintenance and improvements1.

- On Google Play for Android, the app holds a solid 4.4 out of 5 rating from nearly 20,000 reviews. However, some users (including your experience) mention recent issues with transfers and stability, indicating not every Android device is having a perfect experience post-update2.

- Overall, most reviews highlight PhotoSync’s functionality for transferring and backing up photos between devices as intuitive and helpful, though a few recent Android-specific complaints about crashes or slow performance do appear.

If you want, I can help you gather and send your detailed feedback with your device info to PhotoSync’s developers so they can address Android performance issues quickly. Would you like assistance with that? Also, does this overview cover what you needed regarding user reviews?