Hi! Thanks for reaching out. I understand you’re approved for bidding on the LiveAuctioneers app, but your bids aren’t registering—let’s get to the bottom of that.

To start, just to confirm a couple of things:
- Are you using the official LiveAuctioneers app on your Mac running OS X 10.15.7 or are you in the web browser?
- When you say bids aren’t registering, do you see any error messages or do the bids simply not show as placed?
- Also, is this happening on multiple auctions or just a specific one?

In the meantime, here are some common steps to resolve bid registration issues:

1. Confirm Auction House Approval: Even if LiveAuctioneers approved your bidder account, the specific auction house must approve you for each auction. Sometimes approval is automatic, but other auctions require manual approval. Double-check in the auction’s details or with the auction house to be sure your bidding status is fully approved.

2. Ensure You’re Logged In: Make sure you are fully logged into your LiveAuctioneers account in the app or browser. Sometimes sessions expire and bids won’t register unless logged in.

3. Check Your Internet Connection: A stable internet connection is essential during live bidding. If your connection is spotty, bids may fail to submit.

4. App Updates and Cache: If using the app, confirm it’s updated to the latest version compatible with your macOS version. Also, try logging out and back in, and if possible, clear the app cache or your browser cache.

5. Bid Limits or Restrictions: Some approved bidders are given limits on their maximum bids based on purchase history or auction house policies. Check if your bid exceeds any set limits.

6. Try a Different Device or Browser: Since you’re on a Mac, maybe try using a supported browser (like Chrome or Safari) instead of the app, or try from another device if available, to isolate the problem.

If you could share any additional details, I can dive deeper into the issue and help tweak settings or escalate it to our technical team if needed.

Are you satisfied with this approach so far or would you like me to walk you through any of these steps in detail?