To resolve the issue of your BiuFrame showing as offline while connected to the network, follow these step-by-step troubleshooting steps:

1. Check Wi-Fi Signal Strength:
- Ensure that your BiuFrame is within range of the Wi-Fi router. If possible, move the frame closer to the router to improve signal strength.

2. Verify Network Connection:
- Confirm that other devices (like smartphones or computers) can connect to the internet using the same Wi-Fi network. If other devices also have connectivity issues, the problem may be with your network rather than the frame.

3. Restart Your Equipment:
- Power cycle your router and modem. Disconnect the power, wait for about 30 seconds, then reconnect the power and let them boot up completely.

4. Reboot Your Frame:
- Turn off your BiuFrame, wait a few moments, then turn it back on. This can help refresh its connection to the network.

5. Check the App:
- Open the BiuFrame app on your mobile device and ensure that it is updated to the latest version. Sometimes app updates include bug fixes for connectivity issues.

6. Reconnect the Frame to Wi-Fi:
- Access the settings on your BiuFrame:
- Go to the main menu and select Settings.
- Navigate to Wi-Fi settings and reconnect to your network. Make sure you enter the correct password.

7. Ping the Frame’s IP Address:
- From another device on the same network, check the BiuFrame's IP address. Try pinging it to see if the frame is reachable.
- If you find that the frame’s IP cannot be reached, there might be issues with its configuration or connection.

8. Check for Firmware Updates:
- Look for any available firmware updates for BiuFrame. Updating the firmware can resolve many connectivity problems.

9. Factory Reset (If Needed):
- If the issue persists, consider performing a factory reset on your BiuFrame. This will restore the frame to its original settings. Be aware that this may result in the loss of customized settings.

10. Contact Support:
- If none of the above steps work, visit the BiuFrame support page for additional resources or contact their customer service for assistance - learn more.

By following these steps, you should be able to re-establish the connection of your BiuFrame to the network. If there are still issues, further assistance from customer support may help clarify specific device or network problems.