[BambooHR] App closes when I click on timesheet

S
Sharon
2 months ago In BambooHR
App closes when I click on timesheet

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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2 months ago

Hi there! I understand that the BambooHR app closes whenever you try to open the timesheet. Let's see if we can get that fixed for you.

To start, could you tell me if this happens every time you open the timesheet, or only sometimes? Also, have you tried closing the app completely and reopening it, or restarting your device?

Meanwhile, here are some steps we can try together:

1. Clear Cache: Since your device uses Windows and WebKit, clearing cache might help. Try clearing the BambooHR app cache or, if you’re using a browser, clear your browser cache and cookies.

2. Update the App: Make sure your BambooHR app is updated to the latest version. An outdated version can cause crashes on specific features like timesheets.

3. Check Company Domain: Double-check that you have entered your company domain name correctly at the login screen, as an incorrect domain can sometimes cause crashes.

4. Reinstall the App: If the above steps don’t work, try uninstalling and then reinstalling the BambooHR app to reset any corrupted files.

If you’ve already tried any of these or need guidance on how to clear cache or reinstall the app on your Windows device, let me know! I’ll walk you through it.

Are you currently using the BambooHR app or accessing timesheets through a browser? That detail will help me tailor the solution better.

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