If your Bob Player app is not functioning correctly when you attempt to open it to watch movies or other content, follow these troubleshooting steps:

1. Check Internet Connection: Ensure that your device is connected to a stable internet connection. Switch between Wi-Fi and mobile data if necessary.

2. Force Close the App:
- On a Windows device, right-click the taskbar and select "Task Manager." Find Bob Player in the list, select it, and click "End Task." This will close the app completely.
- Reopen the app afterward.

3. Clear App Cache:
- If the app allows it, go to its settings and look for options to clear cache. This helps eliminate temporary files that may be causing issues.

4. Reboot Device: Restart your device to refresh system processes that could affect app performance.

5. Check for Updates: Make sure you have the latest version of Bob Player:
- Open the app store from where you installed the app (like Microsoft Store).
- Look for any available updates for Bob Player and install them.

6. Reinstall the App:
- If the app still doesn't function correctly, uninstall it from your device.
- Then, reinstall it from the official source (like the Microsoft Store).

7. ISP Restrictions: Sometimes, the issue may arise from your internet service provider (ISP). If your device is on a different network compared to where the playlist was successful, that may cause problems. Ensure both devices are on the same network if possible - learn more - learn more.

8. Contact Support: If none of these steps resolve the issue, it might be best to contact Bob Player customer support for further assistance.

By following these steps carefully, you should be able to troubleshoot and resolve the issues related to your Bob Player app not functioning properly.