Hi! I understand the TicNote app on your Mac is not connecting to the recorder. To get started, could you tell me a bit more about what exactly happens when you try to connect? For example:

- Do you see the recorder listed in the device or Bluetooth options on your Mac?
- Is the recorder turned on and in Bluetooth mode?
- Have you tried restarting either the TicNote device or your Mac?
- Any error messages appearing during the connection attempt?

This info will help me guide you better.

Meanwhile, here are some basic steps we can try to resolve the connection issue:

1. Ensure Bluetooth is enabled on your Mac:
- On your Mac running OS X 10.15.7, click the Bluetooth icon in the menu bar or open System Preferences > Bluetooth, and make sure Bluetooth is switched on.

2. Check TicNote recorder's Bluetooth mode:
- The recorder should have a Bluetooth mode enabled for syncing. Usually, it activates a hotspot or Bluetooth signal to connect. If there is a lever or switch on the device to toggle modes, make sure it’s set to Bluetooth.

3. Forget and re-pair the device:
- In your Mac Bluetooth settings, if the recorder is listed, try removing it ("Forget this device") and then attempt pairing it again fresh.

4. Restart devices:
- Power off and on the TicNote recorder and restart your Mac to clear any glitches.

5. Check app permissions:
- Open System Preferences > Security & Privacy > Privacy tab. Look for Bluetooth and confirm TicNote app has permission to use Bluetooth.

If none of these steps connect the app to the recorder, please let me know what you observe, and we can go deeper into the troubleshooting or check if specific app settings need adjusting. Also, if you have the option, connecting the recorder to a mobile device to confirm it can pair might help isolate the problem.

Are you comfortable trying these steps? Let me know how it goes!

How do I connect my recorder to my iphone

Thanks for asking! Connecting your TicNote recorder to your iPhone is a straightforward process. Let me guide you through it step-by-step:

1. Power on the TicNote device:
Press and hold the power button on your TicNote recorder for about half a second. You should see a connection waiting status on the device, meaning it is ready to pair.

2. Open the TicNote app on your iPhone:
If you haven't already, download the TicNote app from the App Store.

3. Start the pairing process:
Inside the app, follow the on-screen prompts to add or pair a new device. The app should detect your TicNote recorder while it's in pairing mode.

4. Complete pairing:
Confirm any permissions or pairing requests on your iPhone. Once connected, the app should display the recorder as linked.

If you'd like, there's also a helpful video guide showing the step-by-step pairing on YouTube titled "MOBVOI TicNote – How to Pair with Phone" that you might find useful1.

Try these steps out and let me know if the app successfully connects or if you run into any issues during the process!