Hi there! I see you completed a game on Lumosity but your score wasn’t saved. Let’s get to the bottom of this together.

To start with, could you tell me:

- Are you using Lumosity on your web browser (WebKit on Windows 10, right?), or a mobile app?
- Was your device connected to the internet when you finished the game?
- Have you noticed if this problem happens with all games or just a specific one?
- Have you tried logging out and back in, or refreshing the page after finishing the game?

Knowing this will help me guide you through the best steps. Meanwhile, here’s a general approach we can try:

1. Check your internet connection: Lumosity needs to be online to save scores properly. Make sure you have a stable internet connection without VPN interference.
2. Refresh or restart: Sometimes a simple page refresh or closing and reopening the browser releases stuck data saving processes.
3. Clear browser cache: Cached data might cause display issues. Clearing it can help Lumosity save and display your latest scores.
4. Log out and log back in: This forces your account to sync with Lumosity servers and may retrieve or save missing scores.
5. Try a different browser or device: To rule out browser-specific issues.

If these steps don’t solve it, there could be a server-side syncing issue or specific problem with the game. In that case, I can guide you through advanced troubleshooting or you might need to reach out to Lumosity support at [email protected] with details of the issue.

Let me know what you’ve tried so far and any additional info, and we’ll take it from there!