Hi there! I see you're having trouble with the MWS app on your Android 10 device. Could you tell me a bit more about what exactly isn't working? For example, does the app fail to open, crash during use, show errors, or something else? This will help me guide you with the best steps to fix it.

Opens, but after I input my NIN, it shows connection timed out

Thanks for the details. The "connection timed out" message after entering your NIN usually suggests the app is having trouble reaching the server, often due to network or connectivity issues. Let's work through some steps to help you get past this.

1. Check your internet connection:
- Are you on Wi-Fi or mobile data? Try switching between them to see if one works better.
- Open a browser on your device and try loading a website to confirm internet access.

2. Disable any VPN or proxy:
Sometimes VPNs or proxy settings interfere with the app connecting to its servers. If you have a VPN enabled, please turn it off temporarily.

3. Clear app cache and data:
This removes any corrupted temporary files that might cause connection problems.
- Go to Settings > Apps > MWS app (or NIMC MobileID) on your Android device.
- Tap Storage, then Clear Cache and Clear Data.
- Restart the app and try again.

4. Update the app:
Make sure you have the latest version installed. Older versions may have bugs or server incompatibilities. You can check and update via Google Play Store.

5. Check for server outages or maintenance:
Sometimes the NIMC services may be down or busy, which causes timeouts. You can check the official NIMC website or social media channels for any announcements.

If all these are fine, try again after some time. The NIMC system can sometimes be slow or overloaded, especially during peak periods14.

Could you try these steps and let me know which ones you've done and what happens? This way, I can help you further!