Hi there! I see that you're experiencing connection problems with the EverMerge app even after resetting your network. To help you better, could you share a bit more about the issue? For example, does the game lose connection immediately after starting, or does it happen during gameplay? Also, do you use Wi-Fi or a wired connection on your Windows device?

Meanwhile, here are some steps you can try to improve the connection stability with EverMerge on your Windows device:

1. Check your Wi-Fi signal strength: Make sure you're close to your router and have a strong signal.

2. Toggle your Wi-Fi Off and On: Sometimes simply turning off your Wi-Fi and then back on helps refresh the connection.

3. Switch Frequency Band: If your router supports it, switch from 2.4GHz to 5GHz Wi-Fi or vice versa. The 5GHz band tends to be faster but has shorter range.

4. Disable Wi-Fi "N" Mode Temporarily: Some users reported disabling Wi-Fi "N" mode on their router helped EverMerge recognize the connection better.

5. Update EverMerge and Windows: Ensure both the app and your Windows OS are updated.

6. Close Background Apps: Stop any unnecessary applications running in the background that might be consuming bandwidth.

7. Check Firewall and Antivirus Settings: Sometimes these can block the game connection. Try temporarily disabling them to test.

If you have tried these already or want more detailed guidance on any step, please let me know! We can also explore advanced network settings or check if there are known server issues with EverMerge.

Does any of this sound like something you've already tried?

i did all of them. but when i try to ener the game , it notify that please check your internet connection. i use wifi for connection and also i use mobile data but in both of them i have same problem

Thanks for letting me know you’ve already tried those steps and that the connection error shows up even when switching between Wi-Fi and mobile data. That’s definitely helpful to understand the scope of the problem.

Since this happens on both networks, it suggests the problem might be with the EverMerge app itself or possibly an issue on their servers.

Here’s what we can try next:

1. Restart Your Device: Sometimes a full restart of your Windows device can clear network glitches.

2. Run the Game as Administrator: Right-click on the EverMerge app icon and select “Run as administrator.” This sometimes resolves permission-related network blocks.

3. Check for Windows Firewall or Antivirus Blocking: Even though you mentioned testing firewall/antivirus earlier, I recommend double-checking that the EverMerge app is added as an exception or allowed through the firewall.

4. Clear EverMerge Cache or Reinstall the App: If you are using a Windows app version — uninstall and reinstall EverMerge to clear any corrupted files.

5. Verify EverMerge Server Status: There have been instances where EverMerge servers face outages or technical issues causing connection loss. The EverMerge Facebook page or official support mentions sometimes the servers experience technical problems affecting connectivity4.

6. Try EverMerge Lite if Available: If you are open to alternatives, EverMerge Lite can be played offline, which might help you avoid connection issues while the main servers are down9.

If the error persists after these steps, I would recommend contacting EverMerge’s official support directly through their Zendesk help center or emailing [email protected] for detailed troubleshooting on server status or account-specific problems2.

Please let me know if you want me to guide you through any of the above steps or if you notice any specific error codes or messages when the connection fails! Are you satisfied with this plan?