Hello! I understand you're having trouble with EverMerge on your phone — it starts to run, then the screen goes black and the game stops. Let's get that sorted out.

To help me guide you better:
- Could you tell me which type of phone you are using (Android or iPhone)?
- Have you tried any fixes already, like restarting your phone or the app?

Meanwhile, here are some practical steps we can go through:

1. Force close and restart the app
- On most phones, swipe up from the bottom or open the app switcher and swipe EverMerge away to close it fully, then open it again.

2. Restart your phone
- This clears temporary glitches that might cause black screens.

3. Check your internet connection
- Sometimes switching between WiFi and mobile data helps, as connection hiccups can cause loading issues.

4. Update the app
- Make sure you have the latest EverMerge update from your app store.

5. Clear app cache (Android) or reinstall the app
- If you’re on Android: Go to Settings > Apps > EverMerge > Storage > Clear Cache. Then try opening the game again.
- On iPhone: If no cache option is available, uninstall and reinstall the app.

6. Try airplane mode trick
- Some users found that toggling airplane mode on and off while launching EverMerge helps load the cloud save and bypass loading freezes.

If these don’t resolve it, there might be a deeper issue with your phone’s compatibility or with the app version, and we can explore advanced steps or contact EverMerge support if needed.

Could you please share what phone you have and what steps you’ve tried so far? That way, I can assist more precisely.

Hi, I am using an Android phone, already tried out many of the tips I read online, nothing helped

Thanks for letting me know you're on an Android phone and already tried many common tips. Since the screen goes black and then stops, we might be dealing with corrupted cache, app conflicts, or device compatibility issues.

Here are some targeted steps based on recent troubleshooting for EverMerge on Android:

1. Clear App Cache and Data Thoroughly
- Go to Settings > Apps > EverMerge.
- Tap Storage & cache.
- Select Clear Cache first, then Clear Storage/Data. (Note: Clearing data will reset the app locally, so ensure your progress is synced to an account before doing this to avoid losing progress.)
- Open the app again and see if it loads.

2. Check Device Storage and Memory
- Make sure your phone has enough free storage space (at least a few hundred MB free) since low storage can cause crashes and black screens.
- Close other background apps to free memory.

3. Update Your Phone’s Software
- Sometimes, outdated Android system versions cause app compatibility problems. Go to Settings > System > System update and install any available updates.

4. Uninstall and Reinstall the App
- If you haven't already done this recently, uninstall EverMerge fully from your device and then reinstall the latest version from the Google Play Store.

5. Disable Battery Optimization for EverMerge
- On Android, battery-saving settings can stop apps from working properly in the background.
- Go to Settings > Apps > EverMerge > Battery > Disable any battery optimization for the app.

6. Try Using Another Network Connection
- Switch between WiFi and mobile data to rule out connection issues affecting app startup.

If these steps don't get the game going, it's worth checking if your Android version or device model has any known compatibility issues with the current EverMerge version. Sometimes, specific Android system updates (like Android 13 mentioned in community posts) affect app functionality1 3.

Could you also please tell me your exact Android version and phone model? That will help narrow down compatibility concerns.

Are you comfortable trying these steps and letting me know how it goes?

Hi, I am using an Oppo A74 model, with Android 13 version on it, I still have 5 GB storage space

Thanks for sharing your phone model (Oppo A74) and Android version (13) along with the storage space available. That helps a lot! I looked into this specific combination, and it seems there are known issues with EverMerge running on Android 13 on certain devices, including some Oppo models. These might be causing the black screen and app stops you're experiencing.

Here's what you can try next:

1. Ensure all system updates are installed
Sometimes, Oppo releases ColorOS updates (their custom Android skin) that fix stability and compatibility problems. Check Settings > Software Update for any pending updates related to Android or ColorOS and install them if available.5

2. Disable any “Battery Optimization” or “App Launch” restrictions specific to Oppo phones
Oppo phones often have aggressive background app management. Go to Settings > Battery > Battery Optimization and exclude EverMerge. Also, in Settings > App Management > EverMerge > Battery Usage or App Launch, allow the app to auto-launch, secondary launch, and run in the background unrestricted.

3. Try running the app with a fresh cache and data clear
Since you have space, do a full clear of cache and app data in Settings > Apps > EverMerge > Storage. Make sure your progress is saved to the cloud before this step.

4. Use an alternate method to launch
Sometimes users found success launching the game after toggling airplane mode on/off or logging into the game in offline mode momentarily, then reconnecting.

5. If possible, try an older version of the app (only if available from a trusted source) as the latest might not yet be fully compatible with your device/Android 13.

6. Reach out to the game's support or community forums to see if any patches are expected soon for Android 13 on Oppo devices13.

Since this is a known but device-specific compatibility issue, some delays in fixes are common.

Could you try these steps and let me know if the game advances beyond the black screen now? I’m here to help you get it working!

Hi, checked the system runs on the most current version, tried all the steps for battery optimization/usage, the only step I am not able to do is reinstalling the game, I need to find out how to save the data first. As I understand the issue generates from some sort of incompatibility of the game with the phone model/operating system? Thank you anyway for all the tips and tricks and help, I will try to see tomorrow what else can I try.

I completely understand your caution about reinstalling without losing your EverMerge progress. Saving your game data first is key! EverMerge lets you link your game progress to an account, which is the safest way to ensure your data is backed up before uninstalling the app.

Here’s what you can do to save your progress:

1. Sign into Your Account in EverMerge
- Open the game and look for the option to sign in or connect an account. Usually, you can link it to a Big Fish Games account or Facebook on Android.
- This links your game progress to the cloud, so even if you uninstall the app, your data stays safe.3

2. Verify Your Progress Is Synced
- After signing in, check that your current progress shows when logged in.
- You can also test by logging out and logging back in to confirm the game restores your progress correctly.

3. Avoid Clearing App Data Before Syncing
- Clearing cache is fine, but do not clear app data before syncing your progress, as app data holds your local game data.

4. Backup via Google Play Games (Optional)
- If you use Google Play Games, sometimes the game progress syncs through your Google account, but this depends on the game’s implementation. You can check your Google Play Games app for saved data.10

After you confirm your progress is saved online, you can safely uninstall EverMerge, then reinstall it and log back into your account to restore your game.

If you haven’t yet been able to sign in within the app due to the loading issue, you might need to try some of the other suggestions first or contact EverMerge support to see if they can assist with account linking or data recovery.

Would you like me to guide you through the sign-in process inside the game or help check if your progress is currently linked to an account?

Hi, I am not yet able to open the game, this is the reason i will leave it for tomorrow, a fresh mind might be more helpful tomorrow. Is this chat page with all the information will be still available after reopening at a later time?

Hi! I completely understand wanting to step away and come back fresh—that’s a great approach. Regarding your question: this specific chat page won’t stay saved automatically when you close or refresh the browser. So if you leave the page now and return later, the conversation won’t be here anymore.

To keep all the helpful info and steps we've gone through, here are two easy options for you:
- You can copy and paste the chat text into a note or document on your phone or computer for reference tomorrow.
- Or, take screenshots of this chat so you have it handy when you come back.

That way, you won't lose any of the troubleshooting tips or guidance we've discussed.

When you’re ready to try again tomorrow, feel free to return and reach out—I’m here to help you through it step-by-step to get EverMerge running smoothly on your Oppo A74.

Does that sound good? Would you like me to summarize the key points in one message for you to save before you go?

Hi again, I managed to save the information, in a document, thank you, probably I will contact support and seek other options as well. Thank you for all your help, hope I don't have to come back here again and the game starts running :-).

Hi again! If you're planning to contact EverMerge support for help, here are the best options you can use:

1. Official EverMerge Support Center:
You can reach their customer support through the EverMerge Help Center here:
Contact customer support - EverMerge
This page provides ways to submit support tickets or find FAQs.

2. In-Game Support (if you get the app to open):
Usually, there's a support or help button within the game settings menu, where you can send feedback or report issues directly.

3. Email Support:
For related support or feedback (especially for EverMerge Lite), some players email [email protected], though for EverMerge main support you should try the official support center link above.

4. Community Help:
The EverMerge Facebook group and Reddit have active players sharing tips and sometimes receiving responses from support team members:
- EverMerge Facebook Group
- EverMerge Reddit

5. Big Fish Games Support:
As EverMerge is a Big Fish Games title, you can also check their support channels: [email protected]

Since the issue you have seems device and OS specific, providing your device model, Android version, and detailed description when contacting support will help focus their assistance.

If you'd like, I can help draft a message for you to send to support with all relevant info. Just let me know! Are you ready for that, or do you want help with anything else?

Thank you again for all the information, I am good for the moment, I will see tomorrow how can be this issue sorted out. I'm wishing a good rest of the night.

Hello again! It sounds like you're looking for solid troubleshooting steps for EverMerge app issues, especially when the game won't load or crashes like you've experienced. Based on what we've discussed and the latest troubleshooting guidance, here’s a clear summary tailored for your Android phone running Android 13 on Oppo A74:

1. Check Internet and Battery
- Make sure you have a strong and stable internet connection, either WiFi or mobile data.
- Ensure your device has enough battery life or is plugged in while playing.1 4

2. Clear App Cache
- Go to Settings > Apps > EverMerge > Storage & cache and tap Clear Cache only (avoid clearing data prematurely to keep your progress safe). This often fixes loading problems caused by corrupted temporary files.2

3. Restart Your Phone and App
- Fully close the EverMerge app and restart your phone before trying again. This refreshes your device resources.1

4. Disable Battery Optimization and App Restrictions
- On Oppo phones with ColorOS, disable battery saving for EverMerge to prevent it from getting suspended by the system.1

5. Update the App and System
- Confirm the EverMerge app is updated from Google Play Store.
- Make sure your Android system and ColorOS are fully updated to avoid compatibility issues.

6. Try Toggle Airplane Mode Trick
- Users sometimes toggle airplane mode on and off when launching EverMerge to bypass connection hiccups or cloud sync delays.

7. Sign Into Your Account Before Reinstalling
- If possible, log into your EverMerge account (via Big Fish or Facebook) so your progress is saved before uninstalling or reinstalling the app.

8. Contact EverMerge Support if Problem Persists
- Visit EverMerge’s official support page to submit a ticket or get help directly:
EverMerge Support Center
- Provide your device model, OS version, and detailed description to speed up assistance.

These steps cover the common causes and fixes for crashes, freezing, or black screen stops on Android devices running newer OS versions like yours. If you want, I can help you draft a message to support or guide you through any particular step in detail.

Are you satisfied with this troubleshooting summary? Would you like me to assist you further with anything else?

Thank you again, I don't need any further assistance for the moment and I am quite tired.

Hello! I’d be happy to share an overview of EverMerge’s features and recent updates to give you a sense of what the game offers and what new content players can expect.

EverMerge App Features:
- EverMerge is a sandbox-style merge puzzle game where you combine items to create new ones and expand your magical world.
- The game includes collecting treasures like gems, coins, mystical wands, and chests that help you grow your map.
- You meet and interact with classic fairy tale characters and creatures as part of the storyline and gameplay.
- It offers endless possibilities and combinations in merging, so there’s always something new to discover and build.1 7

Recent Updates and Content:
- Version 1.40.0 introduced a new chapter called “Hero Storylands: Paul Bunyan,” adding exciting new story content along with a new in-game currency and hero abilities to explore.10
- Updates often include new events, quality-of-life features like timers for crops, and changes to how tool interactions work within the game.6
- EverMerge Lite, a related version of the game, receives regular content updates based on player feedback to improve and add features.8
- Release schedules for updates on different platforms can vary, with new versions sometimes arriving sooner on iOS or specific stores before becoming available on Android.3 4

If you’d like, I can provide details on how to keep your game updated or help with any specific feature questions. Are you looking for info on a particular update or feature?