Hello! I understand that all your customer appreciation gifts in EverMerge have disappeared. That's definitely something we want to get to the bottom of. Just to clarify before we proceed:

- Did the disappearance happen suddenly after an update or event?
- Are the gifts gone from your inventory, or from an event/reward screen?
- Have you tried restarting the app or your device so far?

This will help me guide you better. Meanwhile, I can share some general steps that usually help with such issues on a Pixel device with Android 16.

1. Restart the App and Device: Sometimes temporary glitches clear with a simple restart of both your Pixel and EverMerge app.
2. Check for Updates: Ensure your EverMerge app is updated to the latest version available on the Google Play Store.
3. Verify Your Game Account: Confirm that you are logged in with the same account where you received the gifts. Sometimes switching accounts causes items to appear missing.
4. Clear Cache: Go to Settings > Apps > EverMerge > Storage > Clear Cache. This can fix display glitches without deleting your saved data.
5. Check Network Connection: Make sure you have a stable internet connection as syncing errors can cause rewards to temporarily disappear.
6. Look for Known Issues: There have been past reports of disappearing gifts or rewards after events or updates. Developers often investigate such cases or you can raise a support ticket inside EverMerge under Settings > Contact Us.

If none of these help, it may require Escalation to EverMerge's support team who can check your account logs for gift history and restore missing rewards when appropriate.

Could you please share what you’ve tried and any specifics about when the issue started? That way I can assist you further!