[Guava] Not allowing inputs

K
K
1 year ago In Guava
Not allowing inputs

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi! I understand you’re experiencing an issue where Guava is “not allowing inputs.” To help you better, could you clarify a bit more? For example:

- Are you working with Guava in a coding project on your iPhone, or is this related to a Guava app or service on your device?
- When you say “not allowing inputs,” do you mean the input fields are disabled, inputs get rejected, or something else?
- Are you getting any error messages or unexpected behavior?

Knowing this will help me guide you through the right fix. Looking forward to your details!

K
K
1 year ago

Not able to input data says to reload app. Tried to turn phone on/ off tried to reload app not working

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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Thanks for the details! It sounds like the Guava app on your iPhone is showing a message to "reload the app" when you try to input data, but even after restarting the phone and reopening the app, the problem persists.

Let's try a few more steps to get things working again:

1. Force Close and Reopen the App: Sometimes just closing the app fully (swiping it away from the app switcher) and reopening helps more than just background reloads.
- Swipe up from the bottom of your iPhone screen and pause in the middle (or double-click the home button if your device has one).
- Find the Guava app preview and swipe it up to close it fully.
- Then reopen the app from the home screen.

2. Check for App Update: Make sure the Guava app is the latest version:
- Open the App Store.
- Tap your profile icon at the top right and scroll to check for updates.
- Update Guava if an update is available.

3. Check Network Connection: Since apps often require data communication, a spotty connection might cause input issues. Try switching between Wi-Fi and cellular data or toggling Airplane Mode on and off briefly.

4. Clear App Cache/Storage (if available): On iOS, clearing an app’s cache usually means deleting and reinstalling the app (to clear stored data).
- Press and hold the Guava app icon, tap "Remove App," then "Delete App."
- Go to the App Store and reinstall Guava.
- Sign back in and try inputting data again.

If after these the issue remains, it could be related to a server-side problem or a bug with the app. In that case, please reach out to Guava support at [email protected] for them to investigate further.

Would you like me to walk you through any of these steps?

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