Hi there! I understand your printer is stuck on a loading screen when trying to print with the Print Master app, and you’re worried about losing your work. Let’s carefully work through this to get your print job moving without losing anything.

First, could you tell me if the Print Master app itself is stuck just on the loading screen, or is the printer device showing the loading message? Also, have you tried closing and reopening the Print Master app or restarting your printer yet? Any info on what you’ve already attempted will help me guide you better.

In the meantime, here’s a simple step-by-step approach to resolve this:

1. Save Your Work Quickly: If possible, save your current project within Print Master to avoid losing it.

2. Restart the Print Master App: Close the app completely, then reopen it. Sometimes the app just needs a refresh.

3. Restart Your Printer: Turn off the printer, unplug it for a minute, then plug it back in and power it on. This helps clear any temporary glitches.

4. Check Printer Connection: Make sure your printer is properly connected to your computer via USB or network and recognized by Windows. You can check this in “Devices and Printers” from the Control Panel.

5. Simplify the Project: If your design is complex, try flattening it into a single image or exporting a simplified version, since complicated projects can cause loading delays when the print driver renders them.

6. Reset Print Master Preferences: Within the app settings, you can try resetting preferences to default which can fix bugs related to printing issues.

7. Reinstall Print Master: If none of the above works, uninstall and then reinstall Print Master. This often resolves corrupted app files causing loading problems1 2 4.

If you’ve tried some of these and are still stuck, let me know which ones. Also, if the problem started recently or after any software or Windows updates, that info will be useful.

I’m here to make sure you get this sorted out with your work intact. How does that sound?

Program won't save. Is I uninstall I have no disc since it was downloaded from company and would have to purchase again.

Thanks for sharing that. You want to make sure your projects save properly in Print Master, but you’re hesitant to uninstall because you downloaded it from your company and don’t have an installation disc or want to repurchase it. Totally understandable.

Let’s focus first on why the app might not be saving your work. Here are some targeted steps:

1. Save Location and Permissions
Sometimes the app can’t save if it doesn’t have proper write permissions or if it’s trying to save to a location that’s unavailable or protected. Try using “File > Save As” and select a simple folder like your Desktop or Documents. Also, run Print Master as an administrator to make sure it can write files properly: Right-click the Print Master icon and choose “Run as administrator.”

2. Use Keyboard Shortcut
When saving, try pressing Ctrl + S to trigger a save. This sometimes works more reliably than the menu options.

3. Export Instead of Save
Some users have found success exporting the project file or saving it as a PDF (through Print > Setup > select a PDF creator printer) to preserve their work even if the native project file is problematic.

4. Check Project Name and Characters
Avoid special characters in your project filenames or paths. Simple, short names without symbols can prevent save issues.

5. Company Licensing and Reinstallation
Since you downloaded it via your company, most likely your license is tied to your company account or provided installer file. Uninstalling won’t necessarily make you lose access because you should be able to re-download or reinstall via your company’s software portal or IT department. It’s worth asking your company for the original installer or license info before uninstalling.

6. Backing Up Before Reinstall
If you do consider reinstalling later, back up your current project files by copying their folder or using export functions first so you don’t lose any work.

If saving still won’t work after these checks, could you tell me:
- What exact message (if any) appears when saving fails?
- Are you able to save any other files or projects, or is it all projects?
- Has this problem started recently or after any update, change, or specific action?

Also, here’s a brief video tutorial that shows how to save projects in Print Master just in case you want a quick visual guide1.

Let’s make sure your work is safe before we try anything more involved. How does this sound?

screen locked . does nothing to close

Thanks for letting me know the Print Master app screen is locked and not responding. Let's get this sorted out so you can continue working without losing anything.

Here’s a clear plan to unlock and recover the app:

1. Force Close the App
Since it's unresponsive, press Ctrl + Shift + Esc to open the Task Manager on your Windows 10 device.
In the list of processes, find Print Master, click on it, then choose End Task to force it to close.

2. Restart Your Computer
After closing the app, do a full restart of your PC. This clears temporary files and resets any locked resources that might be causing the freeze.

3. Reopen Print Master
Once restarted, try opening Print Master again. Before opening your project, make sure to save copies of any work if possible, or check if Print Master has any autosave or recovery options.

4. Check for Updates
Sometimes freezing is due to bugs fixed in newer versions. Within Print Master, check if there’s an update option or visit your company’s software portal to see if a newer version is available.

5. Export Your Project (if possible)
If the app opens but runs slowly or locks up when working on specific projects, try exporting your project as a PDF or image file as a backup before continuing.

If the app locks up again or won’t close via Task Manager, you might need to press and hold the Power button on your computer to force a shutdown as a last resort.

Please let me know if you tried force closing it already or if any error messages appeared when it got stuck. I’m here to help you through this. Does this plan sound good to you?

print master just purchased this week. have windows 11. have to close computer without closing printmaster because it is unresponsive.

Thanks for the details! Since you just purchased Print Master and are running Windows 11, and the app is unresponsive—plus you have to close your computer without being able to close Print Master—that definitely points to some compatibility or app stability issues.

Here's what I'd recommend based on this:

1. Run Print Master in Compatibility Mode
Print Master may not yet fully support Windows 11 natively. You can set the program to run in compatibility mode for Windows 10:
- Right-click on the Print Master shortcut or executable file.
- Choose Properties > Compatibility tab.
- Check Run this program in compatibility mode for: and select Windows 10 from the dropdown.
- Click Apply and OK.
Then try reopening the app.

2. Avoid Forced Shutdown if Possible
Since you’re forced to shut down your PC (likely holding the power button), this risks data loss. Try using Task Manager (Ctrl + Shift + Esc), find Print Master, and select End Task to close it gracefully before shutting down.

3. Check for App Updates or Patches
Visit your company's download portal or the Print Master official site to see if there’s an update or patch addressing Windows 11 compatibility.

4. Consider Contacting Your Company's IT or Print Master Support
Since you purchased recently, your company’s IT might have a solution or updated installer optimized for Windows 11.

5. Temporary Workaround: Save Often and Export Work
While working, save projects frequently and export copies to PDF or images regularly to avoid losing much if the app locks up.

If you want, I can guide you step-by-step through setting compatibility mode or using Task Manager to close the app when unresponsive. Would that help?

Also, just to note, the app's full Windows 11 compatibility is still being worked on according to other similar user reports1.

Let me know how you’d like to proceed!