If you are experiencing a frozen screen while using Fred Meyer’s website or app, follow these step-by-step troubleshooting guidelines to resolve the issue.

Check Your Internet Connection
A stable internet connection is essential for smooth browsing. Ensure that your device is connected and that the connection is stable. You can do this by:

- Testing your network connection by accessing other websites or apps.
- Restarting your router if you face connectivity issues.

Clear Cache and Cookies
Old cache files may cause a website to freeze. Clear the cache and cookies on your browser or app:

- For browsers like Chrome or Safari, go to settings or preferences, find the privacy section, and clear browsing data including cache and cookies.

- In the Fred Meyer app, go to your device settings, locate the app, and clear its cache (if applicable).

Update the App or Browser
Ensure that you are using the latest version of the Fred Meyer app or your web browser. Outdated software can cause compatibility issues:

- Check your app store (Apple App Store for iOS or Google Play Store for Android) for any updates to the Fred Meyer app.

- For browsers, look for updates in your browser settings.

Try a Different Browser or Device
If the issue persists, you may want to try accessing the Fred Meyer website through a different web browser (like switching from Safari to Chrome) or a different device entirely.

Disable Browser Extensions
Certain browser extensions can interfere with website functionality. Temporarily disable extensions to see if that resolves the freezing:

- In your browser settings, navigate to extensions/add-ons and disable them one by one, testing Fred Meyer's website after each.

Restart Your Device
Sometimes a simple restart of your device can clear out temporary glitches affecting app/functionality.

Contact Customer Support
If none of the above steps resolves the frozen screen issue, consider reaching out to Fred Meyer’s customer support for assistance. You can contact them via chat, email, or phone for more personalized help. Visit the contact page here: Contact Customer Service - [learn more].

Monitor Fred Meyer’s Announcements
It can also help to check if there are ongoing issues with Fred Meyer’s services. Community discussions or social media pages may provide insights into whether others are experiencing similar problems.

Implementing these steps should help you resolve the frozen screen issue effectively. If the problem continues, further assistance from customer support may be necessary.