[The Great Courses Plus] I pay for the full services version of GV+. I can play any course on my PC, but not on my Samsung TV

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Gordon
2 months ago In The Great Courses Plus
I pay for the full services version of GV+. I can play any course on my PC, but not on my Samsung TV

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Charlotte Green

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2 months ago

Hi there! I’m sorry to hear you’re having trouble playing The Great Courses GV+ on your Samsung TV, even though it works fine on your PC. To start, could you tell me if you are using the Great Courses app directly on your Samsung TV, or are you trying to cast or stream it from your PC or another device?

In the meantime, here are some steps that can help resolve playback issues on Samsung Smart TVs:

1. Soft Reset Your TV: Turn off your TV completely, unplug it from power for about 30 seconds, then plug it back in and turn it on. This lets the system reboot fresh.

2. Check for TV Software Updates: Make sure your TV’s firmware is up to date since app compatibility can depend on it. Go to Settings > Support > Software Update.

3. Reinstall the Great Courses App: If you have the app installed on the TV, try uninstalling and reinstalling it from the Samsung app store.

4. Reset the Smart Hub: This resets all apps and system settings related to the app store on the TV. You can find this option under Settings > Support > Self Diagnosis > Reset Smart Hub.

Also, one thing to verify is whether the Great Courses app is officially supported on your specific Samsung TV model. Some users report that the app may not be available or fully functional on certain Samsung TVs, especially older models or some Frame TVs.

Could you please let me know your Samsung TV model and how exactly you’re trying to watch the courses on it? That will help me tailor the steps to your exact situation.

If these steps don’t work, I can guide you through alternative ways to stream to your TV, like using casting or an external streaming device.

Would you like to start with these troubleshooting steps?

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