Hi there! I understand you're having trouble with the Bank of Scotland app and internet banking, especially as a new customer. That must be inconvenient. To help you best, could you share a bit more about what's happening? For instance, are you getting any specific error messages when trying to log in or use the app? And which device are you using the app on?

Meanwhile, I can share some general suggestions that often help:

1. Double-check your internet connection to ensure it’s stable.
2. Make sure your Bank of Scotland app is updated to the latest version.
3. Clear your browser cache if you are using internet banking on your Windows device via the web.
4. Restart your device to refresh any temporary software issues.

Sometimes, new customers might face setup or verification hurdles. If you are stuck on registration or verification steps, please let me know where exactly you get stuck.

Also, there have been recent reports of login difficulties affecting some Bank of Scotland customers, including new ones, which the bank is actively working on resolving2 9. You can check any ongoing service updates here: https://www.bankofscotland.co.uk/helpcentre/service-status 1.

Could you please share the exact problem you face when trying to use internet banking or the app? With this info, I can guide you step-by-step through the best solutions!