Hi there! I’m sorry to hear the Miles app hasn’t been working for you. To better help, could you please tell me if you see the “something went wrong” message immediately when you open the app, or does it appear after trying to do something specific in the app? Also, have you tried any fixes so far, like restarting your iPhone or reinstalling the app?

Meanwhile, here are some initial steps we can take to troubleshoot the issue on your iPhone with iOS 18.3.2:

1. Restart your iPhone: Sometimes a simple reboot refreshes system resources and clears temporary glitches.
2. Check for app updates: Open the App Store, tap your profile icon, and scroll to see if there’s an update available for the Miles app; if so, install it.
3. Reinstall the app: Press and hold the Miles app icon, tap “Remove App,” then reinstall it from the App Store. This can resolve corrupted app files.
4. Check your internet connection: A weak or unstable connection can cause the app to fail. Try switching between Wi-Fi and cellular data.
5. Ensure enough free storage: Low storage on your device can cause apps to misbehave. Go to Settings > General > iPhone Storage to check.

If these basic steps don’t fix it, we can look into more advanced options such as checking if the app version is compatible with iOS 18.3.2 or whether there are any ongoing outages with the Miles service.

Let me know what you’ve tried, and we’ll figure this out together!

The Miles app has not worked for weeks. It just tells me something went wrong.

Thanks for letting me know the app has been stuck with that message for weeks. That definitely sounds like a persistent problem. From what I found, it appears there is a known issue with the Miles app causing “something went wrong” errors that the developers are actively working to fix1.

While waiting for their fix, could you please confirm if you have already tried any of the following? This helps me avoid repeating steps you’ve done and find alternatives:

- Restarting your iPhone
- Updating the Miles app to the latest version
- Reinstalling the app
- Checking that your internet connection is stable (try switching Wi-Fi/cellular)
- Ensuring your iPhone has enough free storage space

If you have tried these and the problem remains, a good next step would be to reach out directly to Miles support at [email protected] to report your ongoing issue. Sometimes they can offer account-specific insights or workarounds while the bug is being addressed.

Would you like me to guide you through any of the troubleshooting steps again or help draft a message to Miles support? Let me know how you’d like to proceed!

The Miles app has not worked for weeks. It just tells me something went wrong.

Thanks for sharing the details again. From what I see, the “something went wrong” message with the Miles app has been reported by others too, and it’s a known issue that the developers are actively working to fix1. Since it’s been lasting for weeks, it’s likely not a simple device or connection problem.

Have you already tried these, or shall I guide you through them just to be thorough?
- Restart your iPhone
- Update the Miles app to the latest version from the App Store
- Reinstall the app (delete and download again)
- Switch your internet connection between Wi-Fi and cellular to check stability
- Ensure your iPhone has sufficient free storage under Settings > General > iPhone Storage

If you have done all the above and still get the error, the best current step is to contact Miles support directly at [email protected]. They can verify if there’s an account-specific issue or provide updates on the fix timeline.

Would you like help drafting a support message or guidance on any specific troubleshooting steps? Let me know how you’d like to proceed!