Hi there! I see you're having trouble with your Evidation app not syncing your Fitbit stats. Let's see if we can get that sorted out.

To start, when was the last time your Fitbit device successfully synced with the Fitbit app on your phone? Sometimes the data has to first sync with the Fitbit app, and then it can take a few hours (usually around 4-5 hours) for that data to show up in Evidation. Also, opening your Evidation app regularly helps trigger syncing1.

Here’s a quick step-by-step checklist to help:

1. Open your Fitbit app on your phone and confirm that your device’s data is up to date there.
2. Make sure your phone is connected to the internet (Wi-Fi or cellular).
3. After Fitbit is synced, open the Evidation app to allow it to pull your Fitbit data.
4. Double-check in Evidation under the “Apps” screen that Fitbit is still connected properly.
5. If you still don’t see stats syncing after 24 hours, try disconnecting and reconnecting your Fitbit in Evidation.

Have you already tried any of these steps? Also, are you noticing if all activity types are not syncing or just certain types? That info can help me narrow down the issue for you.

My Fitbit data is up to date, my phone is connected to the internet, It stopped syncing my nutrition about a month ago and then started back. Now it isn't syncing exercise, sleep, vitals and nutrition. I did disconnect fitbit last night and reconnected.

Thanks for sharing those details! Since your Fitbit is up to date, you have internet connectivity, and you already tried disconnecting and reconnecting Fitbit with Evidation, but multiple data types like exercise, sleep, vitals, and nutrition still aren’t syncing, let’s dig a bit deeper.

Here’s what I recommend next:

1. Verify Fitbit Connection and Permissions:
- In the Evidation app, head to the “Apps” or “Connected Accounts” section.
- Confirm Fitbit is still connected and that the connection shows as “active.”
- Check what data types Evidation has permission to access from Fitbit. Sometimes permissions can inadvertently change, so ensure exercise, sleep, vitals, and nutrition data are allowed.

2. Check Fitbit App Permissions on Your Phone:
- Go to your phone’s Settings > Apps > Fitbit.
- Confirm the Fitbit app has necessary permissions (e.g., background data, location if needed) so it can sync with the device and upload data properly.

3. Restart Your Fitbit Device:
- Some syncing issues with exercise and sleep logs have been resolved by restarting the Fitbit tracker itself (e.g., putting it on charge and performing a restart via button hold).
- This can clear cache or temporary glitches that block data upload.

4. Allow Time for Sync:
- Once Fitbit app data is current, and Evidation is connected correctly, it can take up to 24 hours for the data to fully sync over from Fitbit to Evidation[1][3][8].

5. Check for Known Issues:
- Occasionally, certain activity types like sleep or vitals may be temporarily affected by updates or data processing delays on Fitbit’s or Evidation’s backend. You can check Evidation support or Fitbit community updates to confirm.

If all this checks out and the problem continues after a day or two, there might be a backend sync issue requiring escalation.

Would you like me to guide you through checking app permissions or restarting your tracker? Or if you prefer, I can provide contact info to get help from the Evidation technical team for a deeper dive.

Let me know how you’d like to proceed!