Hi there! I understand you're seeing ads in the Bright Objects app even though you've paid for the no-ads option. Let's work together to get this sorted for you.

First, can I ask if you upgraded through the app’s "Remove ads" button in the settings? Also, are you logged into the App Store with the same Apple ID you used for the purchase? Sometimes, if the app hasn’t connected properly to the App Store, it might not recognize your subscription and still show ads.

Here’s a simple step-by-step approach we can try:
1. Confirm you are logged into your iPhone with the Apple ID used for the Bright Objects purchase.
2. In the Bright Objects app, go to Settings (usually the gear icon in the upper right corner).
3. Tap the "Restore Purchases" button if available. This forces the app to check and sync your ad-free status.
4. Restart your iPhone after restoring purchases.
5. If ads continue, try uninstalling Bright Objects and reinstalling it from the App Store.

If after these steps ads still appear, there may be an issue with the subscription being recognized, or possible changes if the app moved from a one-time purchase to a subscription model recently. I can look more into that if needed.

Let me know how these steps go, and we’ll take it from there! Are you able to check the purchase restoration and your logged-in Apple ID?

I pay for no ads and now I am receiving them. Needs to be resolved or I will cancel it. No more $ you

Thanks for sharing that again! Since you’ve paid for the no-ads option but are still seeing ads in Bright Objects on your iPhone with iOS 18.6, let me help you with a couple of things that are known with this app.

There’s a known issue affecting users who made a one-time purchase to remove ads, causing ads to return after an update. This bug impacts the app’s recognition of your purchase6.

Here’s what I recommend trying:

1. Open Bright Objects and go to the Settings menu.
2. Tap “Restore Purchases” — this will re-validate your no-ads purchase with the App Store.
3. After restoring, fully close the app and restart your iPhone.
4. Open the app again and see if ads are gone.

If that still doesn’t work, the developers are aware of the issue, so your best next step would be to contact their support for an official fix or refund. You can reach out to them from within the app via “Contact Us” in settings or email [email protected] directly.

One more thing: If you’re on a subscription plan (like the $6.99 monthly removing ads and adding hints) make sure your subscription is active in your Apple ID settings, because some users confuse the one-time purchase with subscriptions5.

Please try restoring purchases first and let me know the result. If ads persist, I’ll guide you through contacting support to get this fully sorted. Does that sound good?

I pay for no ads and now I am receiving them. Needs to be resolved or I will cancel it. No more $ you

I understand seeing ads after paying to remove them is very disappointing, and I want to make sure we get this fixed for you on your iPhone running iOS 18.6.

From the information about Bright Objects and similar subscription issues, here’s what we can do step-by-step:

1. Check Your Apple ID and Subscription Status
Go to your iPhone Settings > tap your name at the top > Subscriptions. Verify that your no-ads subscription for Bright Objects is active and linked to the Apple ID currently signed in on your device.

2. Restore Purchases in the App
Open Bright Objects > tap on Settings (gear icon) > look for a “Restore Purchases” button and tap it. This tells the app to confirm your paid status with the App Store.

3. Close and Restart the App and Device
Fully close the Bright Objects app (swipe up from the bottom and swipe the app off the screen), then restart your iPhone. Open the app again and check if ads still show.

4. Reinstall the App
If ads persist, uninstall Bright Objects from your iPhone and reinstall it from the App Store. After reinstalling, open the app and immediately restore your purchase again.

5. Contact Bright Objects Support
If none of the above steps remove the ads, the app developers are aware some users experience this issue and can investigate further. You can contact them through the app’s “Contact Us” option in Settings or email their support at [email protected]. Including screenshots of the ads appearing after purchase helps them diagnose the issue.

Sometimes, a glitch or delay in validating subscriptions causes ads to show despite payment. Following these steps usually solves it or gets the developer involved if needed1 2 6.

Please try these steps and let me know the outcome. I’m here to help you through this until it’s resolved. Are you able to try restoring purchases now?