Hi there! I understand that you're having trouble closing an ad for the AI Calorie Tracker app while playing the Tile Family game on your iPhone running iOS 18.7. That can definitely interrupt your gameplay. Just to make sure I get this right—when does the ad pop up and you can’t close it? Is there no close (X) button visible at all, or does it freeze if you try to tap it?

Meanwhile, I can walk you through some steps to try:

1. Force Close the App: Double-click your Home button (or swipe up and hold if you use gesture navigation), then swipe the Tile Family game app off the screen to close it fully. Then reopen it and see if the ad plays normally and closes.

2. Check for Updates: Go to the App Store and check if Tile Family has any updates. Sometimes ad issues get fixed by developers through updates.

3. Restart Your iPhone: A restart can clear any temporary glitches affecting ad playback.

4. Clear Cache/Data (if possible): Although iOS doesn’t have a direct cache clearing for each app, you can uninstall and reinstall Tile Family to reset its temporary data, potentially fixing the ad glitch.

5. Switch to Airplane Mode While Watching Ads: Some users have noted that turning on Airplane Mode (disabling internet) while an ad is stuck can sometimes enable closing it after a moment. You can turn Airplane Mode off after the ad closes.

If you’ve already tried these or the ad still won’t close, please let me know. It might be related to the ad network or a bug in the game’s ad integration, and we can explore advanced options or contacting the game support.

Could you share if the ad is from the AI Calorie Tracker app specifically or just an in-game ad? Also, does this happen every time, or only with certain ads?

Looking forward to your details so we can resolve this smoothly!

Ad won’t close on Tile Family game

Thanks for the extra info! Since this issue is with closing ads in the Tile Family game on your iPhone, and it looks like others have experienced similar problems, here’s what I recommend based on what I found and your device specifics (iOS 18.7):

1. Offload and Reinstall the Tile Family game: On iPhone, you can offload the app which removes the app but keeps your game data intact. To do this:
- Go to Settings > General > iPhone Storage.
- Find Tile Family and tap it.
- Tap Offload App.
- After that, reinstall the app from the same screen.
This step often clears out glitches with ads while preserving your progress1.

2. Restart your iPhone: Simple but effective. This clears any temporary glitches related to ad playback functionality.

3. Watch Ads with Airplane Mode On: Some affected users play the game, start the ad, then switch on Airplane Mode. This sometimes allows the ad to close properly after a moment.

4. Contact Game Support: If the problem persists, it might be related to the game’s ad network or how it integrates ads. You can email their support at [email protected] for direct help from the developers2.

5. Avoid Force-Closing Mid-Ad: Restarting the game mid-ad can sometimes cause the issue to loop. So it’s better to try the offload/reinstall first before force closing.

If you’d like, I can help walk you through the offloading process step-by-step. Does that sound good? And also, does this ad issue happen all the time or only sometimes? That info can help narrow down the cause.

Are you satisfied with the solution I provided so far?