[Scaniverse] App stops responding when selecting Splat scan on Google Pixel 10

N
Nathan Pizarro
7 months ago In Scaniverse
App stops responding when selecting Splat scan on Google Pixel 10

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
7 months ago

Hi! I understand you're having trouble with the Scaniverse app crashing when you try to select the Splat scan feature on your Google Pixel 10. That’s definitely something we want to get sorted out for you.

Can you tell me if the app crashes immediately after tapping Splat scan, or does it crash after a few seconds or during processing? Also, have you tried any fixes like restarting the phone, reinstalling the app, or updating it?

Meanwhile, here’s a step-by-step set of things you can try to troubleshoot this issue:

1. Restart Your Phone: A simple reboot can clear temporary glitches that may cause crashes.
2. Update Scaniverse: Make sure the app is updated to the latest version from the Google Play Store. Developers often release fixes for crashes.
3. Clear App Cache and Data:
- Go to Settings > Apps > Scaniverse.
- Tap Storage & cache.
- Tap Clear cache and then Clear storage/data.
- Then reopen the app and try again.
4. Check for Android System Updates: Since you mentioned you have Android 16, double-check if any system updates are available that might improve compatibility.
5. Reinstall the App: If clearing cache/data doesn’t work, uninstall and reinstall Scaniverse.
6. Free Up Device Memory: Ensure your Pixel 10 has enough free space and RAM, as complex scans like Splat require considerable resources.

There are some reports from other Pixel 10 (and Pixel 10 Pro) users about crashes specifically when creating meshes or splats, which hints at a compatibility issue with this device model1 2. Sometimes, these get resolved via app updates or patches from the developers.

If after these steps the problem persists, checking if the app works on another device or contacting Scaniverse support with details about your device and the crash logs could help them track the bug faster.

Would you like me to guide you through any of these steps in detail? Or let me know what you have tried so far!

Leave a comment