Hi there! Sorry to hear you're having trouble logging in to Salams with your Google account. To help you better, can you tell me if the error message appears right after you tap the Google login button, or do you get redirected somewhere before it fails? Also, have you tried any steps so far like restarting the app or your phone?
In the meantime, let's start with some straightforward checks: 1. Make sure your iPhone has a stable internet connection. 2. Check if the Salams app is updated to the latest version via the App Store. 3. Try restarting the app by fully closing it and reopening. 4. Restart your iPhone as well just in case there’s a temporary glitch.
If that doesn’t help, you can try deleting the app and reinstalling it. Sometimes a fresh install can clear out any corrupted data causing the login failure.
Also, since this involves Google login, ensure your iPhone allows Salams to use Google authentication: - Go to Settings > Salams and check if permissions like access to your Google account or necessary data are granted.
If you’re still unable to log in, let me know if you get a specific error code or message, or if the issue started after an update or any changes in your Google account.
We can take it step-by-step from there! Are you able to try the above and share what happens?
After I logged in my salams account on my android phone to get myself verified, I tried logging in back with my google account on my iPhone and it doesn’t want to work, it keeps saying that didn’t workout
Thanks for the extra details! It sounds like you were able to log in and get verified on your Android device, but when switching back to your iPhone and trying to log in with the same Google account, it fails with that "didn't go as planned" message.
This is a known issue some users have experienced with Salams—Google or Apple linked accounts sometimes don't log in smoothly when switching between Android and iOS apps. The platforms handle the authentication a bit differently, which can cause this kind of hiccup. There is no official multi-platform login sync for these linked accounts yet, which might be why you’re seeing this.
To work around this, here are some steps you can try:
1. Log out fully on your Android device: Make sure you are completely logged out of Salams on your Android phone.
2. Clear cache on iPhone: On your iPhone, uninstall the Salams app, then reinstall it fresh from the App Store. This clears any old or conflicting data.
3. Try logging in with email and password instead of Google: If you initially signed up with Google, Salams sometimes allows you to reset or create a password linked to your Google account email. You can try resetting your password via the "Forgot Password" link on the login screen and then logging in with email/password credentials on your iPhone.
4. Use the same Google account permissions: Double-check your iPhone Settings > Google (or Safari > Cookies) to ensure the Salams app is allowed to access your Google account for login.
5. Contact Salams Support: If none of these work, Salams currently suggests reaching out through their contact page at https://www.salams.app/contact as they are aware of this cross-platform login issue and may have fixes underway or can assist with account migration.
I hope this helps you get logged in on your iPhone! Would you like me to walk you through resetting your password or uninstalling and reinstalling the app? Or if you want, I can help draft a support message to Salams for you. Let me know!
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Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
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Hi there! Sorry to hear you're having trouble logging in to Salams with your Google account. To help you better, can you tell me if the error message appears right after you tap the Google login button, or do you get redirected somewhere before it fails? Also, have you tried any steps so far like restarting the app or your phone?
In the meantime, let's start with some straightforward checks:
1. Make sure your iPhone has a stable internet connection.
2. Check if the Salams app is updated to the latest version via the App Store.
3. Try restarting the app by fully closing it and reopening.
4. Restart your iPhone as well just in case there’s a temporary glitch.
If that doesn’t help, you can try deleting the app and reinstalling it. Sometimes a fresh install can clear out any corrupted data causing the login failure.
Also, since this involves Google login, ensure your iPhone allows Salams to use Google authentication:
- Go to Settings > Salams and check if permissions like access to your Google account or necessary data are granted.
If you’re still unable to log in, let me know if you get a specific error code or message, or if the issue started after an update or any changes in your Google account.
We can take it step-by-step from there! Are you able to try the above and share what happens?
After I logged in my salams account on my android phone to get myself verified, I tried logging in back with my google account on my iPhone and it doesn’t want to work, it keeps saying that didn’t workout
Emily Roberts
Emily is passionate about explaining complex topics in plain English. She’s writ...
Followed by
Thanks for the extra details! It sounds like you were able to log in and get verified on your Android device, but when switching back to your iPhone and trying to log in with the same Google account, it fails with that "didn't go as planned" message.
This is a known issue some users have experienced with Salams—Google or Apple linked accounts sometimes don't log in smoothly when switching between Android and iOS apps. The platforms handle the authentication a bit differently, which can cause this kind of hiccup. There is no official multi-platform login sync for these linked accounts yet, which might be why you’re seeing this.
To work around this, here are some steps you can try:
1. Log out fully on your Android device: Make sure you are completely logged out of Salams on your Android phone.
2. Clear cache on iPhone: On your iPhone, uninstall the Salams app, then reinstall it fresh from the App Store. This clears any old or conflicting data.
3. Try logging in with email and password instead of Google: If you initially signed up with Google, Salams sometimes allows you to reset or create a password linked to your Google account email. You can try resetting your password via the "Forgot Password" link on the login screen and then logging in with email/password credentials on your iPhone.
4. Use the same Google account permissions: Double-check your iPhone Settings > Google (or Safari > Cookies) to ensure the Salams app is allowed to access your Google account for login.
5. Contact Salams Support: If none of these work, Salams currently suggests reaching out through their contact page at https://www.salams.app/contact as they are aware of this cross-platform login issue and may have fixes underway or can assist with account migration.
I hope this helps you get logged in on your iPhone! Would you like me to walk you through resetting your password or uninstalling and reinstalling the app? Or if you want, I can help draft a support message to Salams for you. Let me know!
Are you satisfied with the solution I provided?