Hi there! It sounds like you're having trouble signing into your existing WATERROWER Connect account, and when you try to create a new one, you run into issues because the old account still exists. Let’s get this sorted out for you.

To start, could you tell me if you’ve tried resetting the password on your existing account? Sometimes, sign-in issues happen if the password is forgotten or if the account wasn’t fully validated, leading to temporary lockout.

Here’s a step-by-step to try:

1. Go to the WATERROWER Connect password reset page.
2. Enter the email address you originally registered with.
3. Follow the instructions in the password reset email to create a new password.
4. Once reset, try logging in again using this new password.

If you don’t receive a reset email, please check your spam/junk folder or confirm that you’re using the exact email registered with your WATERROWER account.

Additionally, if you suspect your account might be locked due to inactivity or validation delays, resetting your password should often unlock it.

If resetting the password doesn’t work or if you can’t remember your original email address, let me know. We can explore options like verifying your identity to recover the account or take other next steps.

Have you tried these password reset steps yet? That’ll help me tailor the guidance better!

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