Hello! I understand you're having trouble with the digital coupons on your ShopRite app, specifically that they aren't loading and you're getting a constant "reload" message. Let's work together to find a solution.

First, could you share if you've tried any specific steps so far to resolve the issue? For example, have you checked your internet connection, or tried restarting the app or your device? These are usually good first steps.

In the meantime, here are a few basic troubleshooting steps to try:

1. Check your Internet Connection: Make sure your iPhone is connected to Wi-Fi or cellular data and that it’s stable.

2. Restart the App: Close the ShopRite app completely and then reopen it. Sometimes, simply restarting the app can resolve loading issues.

3. Update the App: Ensure that your ShopRite app is up to date. Go to the App Store, tap on your profile, and scroll down to see if there is an update available for the ShopRite app.

4. Clear App Cache: Unfortunately, iOS doesn't give you a direct way to clear app cache like Android does, but reinstalling the app can help. You can uninstall the app by holding down the app icon and selecting "Remove App," then reinstall it from the App Store.

5. Check for Software Updates: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check.

6. Account Login: If none of these steps resolved the issue, consider logging out of your account in the app and logging back in. Sometimes, account refresh helps.

If the problem persists after trying these steps, the next best option would be to change your password as some users found this to help with similar issues in the past2.

Let me know how these steps work for you, or if you encounter any difficulties along the way!