Hello! I understand you’re experiencing an issue where the CHSN app’s live game keeps freezing, goes black, and shows the message “Oops, something went wrong,” then retries several times. I’m here to help you get this sorted out.

To start, could you tell me:

1. Are you using the CHSN app on a Windows PC via a browser or a standalone app?
2. Have you noticed if this happens on all live games or just a specific one?
3. Is your internet connection stable during this?
4. Have you tried any troubleshooting steps so far (e.g., restarting the app, clearing cache)?

Once I know a bit more, I can guide you through tailored steps. Meanwhile, here’s a general approach that often resolves similar freezing and error issues:

1. Check your internet connection: Ensure you have a stable, preferably wired connection. If using Wi-Fi, try moving closer to the router or restarting it.

2. Clear cache and cookies:
- Since you’re on Windows with the WebKit browser, clearing browsing data can help.
- Go to your browser settings → Privacy and Security → Clear browsing data → Select “Cached images and files” and “Cookies and other site data,” then confirm.

3. Restart the app/browser: Close all CHSN tabs or the app completely, then reopen it fresh.

4. Update the browser/app: Make sure your WebKit browser is up-to-date. Updates often fix bugs causing freezes.

5. Disable browser extensions: Sometimes extensions interfere with streaming content. Try running in incognito/private mode or disable extensions one by one to test.

6. Check for CHSN service status: Sometimes issues originate from the server side. You can visit CHSN’s official status page or social media for announcements.

If after these steps the problem persists, I can guide you through advanced troubleshooting like checking Windows firewall settings, reviewing GPU or display driver updates, or even reinstalling the CHSN app if applicable.

Does this make sense so far? Could you please provide the details I asked to customize the next steps?