[OMGuard HD] [Confirmed]: SmartWares Cams Bricked network service for these devices suspended [Source: omguardec2]

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Ralf
5 months ago In OMGuard HD
[Confirmed]: SmartWares Cams Bricked network service for these devices suspended [Source: omguardec2]

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 months ago

Hello! I see you're having an issue where the OMGuard HD app's network service for your SmartWares cameras is suspended. Could you please tell me more about what exactly happens when you try to use the cameras through the OMGuard HD app? For instance, do the cameras not show up at all, or is there an error message like "network suspended" or something similar?

Meanwhile, I can guide you through some initial checks and steps that often help with such issues:

1. Power cycle your cameras: Unplug each SmartWares camera from power for about 1 minute, then plug them back in. This can refresh their network connection.

2. Reset the affected cameras: Most SmartWares cameras have a reset button (usually inside the battery compartment or a pinhole). Hold the reset button for about 15 seconds until the camera’s LED flashes red. This restores factory defaults and can resolve network ID conflicts.

3. Re-add cameras in OMGuard HD app: Remove the cameras completely from the OMGuard HD app. After resetting, try adding them again fresh, making sure the mobile device is connected to the same Wi-Fi network the cameras will use.

4. Check your network setup: Ensure the Wi-Fi network is stable, and avoid using additional routers or Wi-Fi extenders that might interfere with your camera connection.

If you have already tried these or if the cameras still show ‘network service suspended,’ please let me know, and I can guide you on next steps like verifying your Device ID (DID), checking for app updates, or potentially escalating to deeper troubleshooting.

Are you able to share the model of your SmartWares cameras and the version of OMGuard HD app you're using? That will help me tailor the advice better.

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