[X22 Report] Report has many pauses then will not continue

J
John
1 year ago In X22 Report
Report has many pauses then will not continue

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Emily Roberts

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1 year ago

Hi there! I understand that you're experiencing issues with the X22 Report, where it pauses and then won't continue. Let's try to get to the bottom of this!

To start, could you let me know if this issue occurs on a specific episode or is it happening across multiple episodes? Additionally, are you using a Wi-Fi connection or mobile data when accessing the report?

This information will help me better understand the issue and guide you through some troubleshooting steps. Thank you!

J
John
1 year ago

Started about 3episodes ago. Using wifi and it seems like financial report works but B episodes have issue

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thank you for providing those details! Since the issue started about three episodes ago and is specifically with the B episodes, this could point to a problem with those particular files or their streaming process.

Let’s try a few troubleshooting steps to see if we can resolve this:

1. Clear Browser Cache: This can help if there’s any corrupted data causing playback issues. Here’s how to do that on your Android device:
- Open your WebKit browser.
- Go to the settings menu (usually found in the top right corner).
- Tap on "Privacy" or "Privacy & security."
- Look for an option to clear browsing data and select it. Ensure to select cached images and files and then confirm.

2. Check for Browser Updates: Sometimes, outdated browsers may not support certain features for streaming content.
- Open the Google Play Store, search for your WebKit browser, and check if there’s an update available.

3. Test on Another Browser: If you have access to another browser app (like Chrome), try playing the B episodes there. This will help determine if the issue is browser-specific.

4. Reboot Your Router: Sometimes, network issues can lead to playback problems. To do this, unplug your router, wait for about 30 seconds, and then plug it back in. Allow it to restart completely.

5. Monitor Your Connection: If the financial report works fine, it indicates that your internet is stable; however, slow or fluctuating speeds can still be an issue for streaming specific content. You could check your Wi-Fi speed through a speed test app.

If none of these steps work, we may need to consider whether there are any ongoing server issues specifically with the B episodes. I found some mentions about prior server updates affecting database integrity on the reports1 that could potentially relate.

Let me know how these steps go or if you have any other observations!

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