[DreamMapper] After update app flashes then crashes

T
TG. Garloo
1 year ago In DreamMapper
after update app flashes then crashes

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hi there! I understand you're encountering an issue with the DreamMapper app flashing and then crashing after an update. I'm here to help you sort this out!

First, can you let me know a bit more about what you were doing when the app started crashing? Did this happen immediately after the update, or did you try opening the app a few times first? Also, have you already attempted any troubleshooting steps, like reinstalling the app or checking for additional updates?

Once I have that information, we can work on a solution together!

T
TG. Garloo
1 year ago

I tried deleting and reinstalling

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thanks for the update! Since you've already tried deleting and reinstalling the app, let's explore a few more troubleshooting steps that might help resolve the crashing issue.

1. Clear App Data and Cache: Sometimes residual data can cause conflicts. Since you mentioned reinstalling, if you haven't already, make sure to clear out any old cache files before reinstalling.
- Go to Settings > Apps > DreamMapper.
- Tap on Storage, then select Clear Cache and Clear Data before you reinstall the app.

2. Check for Application Permissions: Ensure the app has all necessary permissions granted. Sometimes, if permissions are not set correctly, it can affect functionality.
- Go to Settings > Apps > DreamMapper > Permissions and ensure everything that’s needed is enabled.

3. Update Windows: Sometimes app compatibility issues arise from outdated operating systems. Ensure your Windows 10 is fully updated.
- Open Settings > Update & Security > Windows Update and check for updates.

4. Check Your Internet Connection: A stable internet connection is crucial for the app to function properly. Make sure you’re connected to a reliable Wi-Fi network.

5. Reboot Your Device: After performing the above steps, reboot your device. This can often solve lingering issues.

If these steps don’t resolve the issue, it may be worth reaching out directly to DreamMapper support at [email protected] for more specialized assistance.

Are you satisfied with the solution I provided? If you still have problems, let’s keep troubleshooting!

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