[DreamMapper] Device not syncing.

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Brendan OFriel
1 year ago In DreamMapper
Device not syncing.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I see you're having trouble syncing your DreamMapper device, and I'm here to help you with that. Let's walk through some steps to get things back on track.

1. Check Bluetooth Settings: Make sure that Bluetooth is enabled on your iPhone. You can do this by going to Settings > Bluetooth, and ensure it is toggled on.

2. Unpair and Repair: Sometimes, re-establishing the connection helps:
- Go to the DreamMapper app on your iPhone.
- Navigate to the Settings menu (three bars on the top left).
- Look for your device in the Bluetooth section, and unpair it.
- Once you've unpaired, close the app and restart your iPhone.

3. Reinstall the App:
- Uninstall the DreamMapper app from your iPhone.
- Restart your iPhone again.
- Download and install the DreamMapper app from the App Store.

4. Set Up Bluetooth Again:
- Open the DreamMapper app and go to the Settings menu.
- Select Therapy Device, then Bluetooth, and choose to begin using it again. This will allow you to pair your machine with the app once more.

5. Manual Sync: If it doesn’t sync automatically, try to manually sync by clicking on the relevant option in the app after pairing your device.

6. Ensure App is Updated: Make sure that the DreamMapper app is updated to the latest version. Check the App Store for any available updates.

Let me know how these steps work out for you! If you still encounter issues, we may need to dive a bit deeper. Are you satisfied with the solution I provided?

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