Hi! I see your audio is not working with the NYT Audio app on your Windows 10 system. Let’s get this sorted out together. To better assist you, could you tell me a bit more about what you’re experiencing? For example, is the app not playing any sound at all, or is it stuck buffering? Are other audio sources on your device working fine?

Meanwhile, I’ll give you some initial steps that typically help with audio issues in apps like NYT Audio:

1. Check your device’s audio output: Make sure your speakers or headphones are properly connected and the volume is up—not muted.
2. Verify app permissions: On Windows, ensure the app has permission to use your audio device. You can check this in Settings > Privacy > Microphone and make sure permissions are enabled for audio apps.
3. Restart the app: Close NYT Audio completely and reopen it to refresh the session.
4. Update the app: Check if there is an update available for NYT Audio from the Microsoft Store and install it if so.
5. Clear app cache or data: Sometimes cached data causes glitches. Although Windows apps don't always have exposed cache clearing in the UI, reinstalling the app can serve this purpose.
6. Check your internet connection: Since streaming audio depends on a good network connection, try to switch between Wi-Fi and wired or reset your router if needed.
7. System audio settings: Right-click the speaker icon on your taskbar, select Open Sound settings, and ensure the correct output device is selected and working.

If you’ve already tried these or if nothing changes, let me know. Then we can explore more specific troubleshooting or account/server issues with NYT Audio.

Are you able to try some of these steps and tell me what you find?