Hi there! I understand you're able to collect your daily coupon in PokeRaid, but the usual 5 coins reward from the daily video isn't showing up. Let's figure this out together.
To start, have you noticed if the video ad fully plays through each time? Sometimes, if the video doesn't complete, the coins might not be credited. Also, after watching, do you get any confirmation that the coins were added?
Meanwhile, here are some steps we can try:
1. Check your internet connection – A poor or unstable connection might interfere with ad playback and rewards.
2. Restart the app – Close PokeRaid completely and reopen it to refresh the session.
3. Clear the app cache on your Android 10 device: - Go to Settings > Apps > PokeRaid > Storage - Tap Clear Cache (not Clear Data—this won't delete your game progress).
4. Update the app – Make sure you have the latest version of PokeRaid installed, as some issues get fixed in updates.
5. Confirm that your coins balance isn't capped or delayed – Sometimes the rewards might get credited after some delay or if your coin balance is at a limit.
If you’ve tried these already, or the video doesn't even appear or play, there might be a known issue causing only coupons to be rewarded instead of coins (which has been reported by other users).
Could you please tell me: - Is the video ad playing fully when you try to get the 5 coins? - Do you get any error messages? - Have you recently updated the app or your device OS?
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Frank Taylor
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Hi there! I understand you're able to collect your daily coupon in PokeRaid, but the usual 5 coins reward from the daily video isn't showing up. Let's figure this out together.
To start, have you noticed if the video ad fully plays through each time? Sometimes, if the video doesn't complete, the coins might not be credited. Also, after watching, do you get any confirmation that the coins were added?
Meanwhile, here are some steps we can try:
1. Check your internet connection – A poor or unstable connection might interfere with ad playback and rewards.
2. Restart the app – Close PokeRaid completely and reopen it to refresh the session.
3. Clear the app cache on your Android 10 device:
- Go to Settings > Apps > PokeRaid > Storage
- Tap Clear Cache (not Clear Data—this won't delete your game progress).
4. Update the app – Make sure you have the latest version of PokeRaid installed, as some issues get fixed in updates.
5. Confirm that your coins balance isn't capped or delayed – Sometimes the rewards might get credited after some delay or if your coin balance is at a limit.
If you’ve tried these already, or the video doesn't even appear or play, there might be a known issue causing only coupons to be rewarded instead of coins (which has been reported by other users).
Could you please tell me:
- Is the video ad playing fully when you try to get the 5 coins?
- Do you get any error messages?
- Have you recently updated the app or your device OS?
That info will help me guide you further!
Daily video not working. I can collect my coupon every day but not 5 coins